Operations Excellence Lead — Continuous Improvement

Aon; Christchurch; Hybrid; NZD 120,000 - 150,000; Full time

Benefits offered by this job

Global Wellbeing Days

Smart Working

Flexible working

Job summary

Aon is seeking an Operations Manager - Continuous Improvement to support operational excellence across Retail, Corporate and ABS teams in New Zealand. The role focuses on analysing data, standardising processes, and delivering practical improvements that scale across multiple business units.

You’ll develop reporting, dashboards, and Power Platform solutions to enable data-driven decisions. Based in Auckland or Christchurch, this position offers exposure to diverse stakeholder groups and

Qualifications

• 2-5 years experience in Operations, Business Improvement, Continuous Improvement or a similar role.
• Strong analytical and problem‑solving skills.
• Experience using Power BI to develop reports and dashboards.
• Exposure to Power Apps or interest in developing capability in this area.
• Excellent stakeholder engagement and communication skills.
• Ability to manage multiple priorities and work collaboratively across teams.
• Experience within insurance, financial services, broking or professional services will be highly regarded.

Responsibilities

• Identify opportunities to improve operational processes and ways of working.
• Assist in the delivery of continuous improvement initiatives across the business.
• Support the standardisation of processes and practices across teams and locations.
• Help document, review and enhance operational procedures.
• Develop and maintain operational reporting and dashboards.
• Analyse business performance data to identify trends and opportunities.
• Provide insights that support decision making and operational improvement.
• Contribute to the development of meaningful KPIs and reporting metrics.
• Utilise Power BI to create reporting and performance dashboards.
• Support the development of simple workflow and process solutions using Power Apps.
• Help improve visibility of operational performance through better data and reporting.
• Partner with business leaders and operational teams to understand challenges and identify improvement opportunities.
• Build strong working relationships across Retail, Corporate and ABS teams.
• Support the implementation of new processes and operational changes.
• Encourage the adoption of more efficient and consistent ways of working.
• Assist in identifying opportunities to reduce manual effort and improve efficiency.
• Support process reviews and operational health checks.
• Help establish greater consistency across branches and teams.
• Contribute to continuous improvement projects from planning through to implementation.

Skills

Operations

Continuous Improvement

Stakeholder Engagement

Data Analysis

Power BI

Power Apps

Tools

Power BI

Power Apps

Job description

Aon is seeking an Operations Manager - Continuous Improvement to support operational excellence across Retail, Corporate and ABS teams in New Zealand. The role focuses on analysing data, standardising processes, and delivering practical improvements that scale across multiple business units.

You’ll develop reporting, dashboards, and Power Platform solutions to enable data-driven decisions. Based in Auckland or Christchurch, this position offers exposure to diverse stakeholder groups and