Operations Manager at Metlifecare

Metlifecare; Auckland; On-site; NZD 120,000 - 180,000; Full time

Benefits offered by this job

3 paid wellness days per annum

Birthday leave

Health Insurance

26 weeks parental leave on full pay

KiwiSaver payments continued

Employee assistance program (EAP)

Refer a friend incentive up to $1500

Access to online training modules

Education, Development and Training

Job summary

Metlifecare is seeking an Operations Manager to lead day-to-day operations across a defined regional cluster. The role involves hands-on people leadership, driving profitability, quality, and regulatory compliance while delivering exceptional resident experiences.

Based in Wellington or Christchurch with potential for Newmarket location support, the role emphasises staff development, customer focus, and cross-functional collaboration to achieve strategic objectives.

Qualifications

• Hands-on leadership in a large organisation.
• Strong operational management capability across multiple teams.
• Solid financial acumen with P&L and cost centre ownership.
• Ability to translate customer feedback into actionable plans.
• Experience coordinating external suppliers across categories.
• Understanding of H&S and disability regulatory obligations.

Responsibilities

• Implement Premium Aged Care Strategy across a Metlifecare cluster.
• Ensure villages and care homes operate profitably, efficiently and compliantly.
• Drive development, coaching and retention of high-performing teams.
• Lead operational initiatives including process improvements and customer experience enhancements.
• Embed brand and value relaunch; drive ESG activities.

Skills

People leadership

Operational management

Financial acumen

Customer insights

Supplier management

Regulatory compliance

Job description

Apply for Operations Manager at Metlifecare in Newmarket, N, NZ. This Full time on site position offers great opportunities for career growth.

About the role

Crucial leadership role based in Wellington or Christchurch. Competitive remuneration and bonus package. Career development and progression is available for the right candidate. Extensive staff benefits on offer.

Reporting to the Chief Operating & Strategy Manager, this key role is responsible for the day-to-day operational management of a defined region (lower North and South Island) and provides commercially focused leadership to agreed business and financial objectives.

This is a hands‑on people leadership position which upholds quality standards and fosters a positive organisational culture to ensure we deliver extraordinary living experiences to our residents.

The position can be based in either Wellington or Christchurch.

Key responsibilities

• Implementing the Premium Aged Care Strategy at a Metlifecare cluster of villages
• Ensuring Metlifecare villages and care homes operate profitably, efficiently and effectively whilst meeting all resident and regulatory obligations.
• Drive development, coaching and retention of a high performing team to meet key business objectives.
• Responsible for leading the operationalisation related business initiatives into the cluster e.g., process improvements, customer experience enhancements, embedding brand and value relaunch, ESG related activities etc
• Ensure health, safety and wellbeing of self and others within the workplace
• Act as the Voice of the customer/Voice of Operations in projects/programmes requiring operational input
• Driving NPS improvements plans across both Employees and Residents
• Managing change impacts particularly as it relates to residents e.g. (introduction of new services, development related works etc)
• Building strong and collaborative relationships across key stakeholder groups including clinical, sales, development to maximise business/financial objectives

About you

As a key role in the business, previous, operational experience within a large organisation is essential as you will be driving your regions success and dealing with challenges and obstacles, trouble shooting and bringing in the right internal/externals stakeholders to the table. This is a hands‑on role and key competencies we will be looking for are as follows:

Key competencies

• Strong operational management role in a "people" business with a high preference for experience in the retirement and aged care Industry, health or within building and construction
• Versatile leadership skills and exposure with a wealth of experience working with a range of different teams, customers, and partners.
• Strong business and financial acumen with the ability to manage financial performance e.g. P&L, cost centre ownership
• The ability to seek customer feedback and maximize customer satisfaction through Insights and strategic planning that contributes to the big Metlifecare picture
• External supplier management across a variety of categories such as gardening, Food and Beverage, deliveries, couriers, electricians, plumbers, security etc.
• Understanding of the regulatory obligations under H&S, Health, and Disability etc.

About us

Established in 1984, Metlifecare is a leading owner and operator of retirement villages, providing rewarding lifestyles and care to more than 7,400 New Zealanders.

We pride ourselves on providing retirement communities in which people are empowered to be the very best version of themselves.

Metlifecare currently operates over 37 villages located around New Zealand and employs over 2000 staff.

Benefits

• 3 paid wellness days per annum
• 1 paid day of leave to celebrate your birthday each year
• Health Insurance - automatic cover free to all permanent staff
• 26 weeks of parental leave on full pay and 5 days paid leave for partners.
• Kiwisaver payments continued for those opted in over the age of 65 years
• Employee assistance program (EAP)
• Refer a friend incentive of up to $1500*
• Access to thousands of online training modules and courses from some of the world's leading learning specialists
• Education, Development and Training Support

Please note that Identification and work eligibility is required with your application.

Job Details

Reference # 51036

Location(s) Newmarket (Metlifecare Support Office)

Expertise Operations

Job level(s) Qualified, Experienced

Work type(s) Permanent full-time

More details (document) Operations Manager JD.pdf