Operations Manager

Civic Financial Services; Wellington; Hybrid; NZD 120,000 - 180,000; Full time

Job summary

Civic Financial Services is seeking an inaugural Operations Manager to lead the shared services function, including governance, communications, administration and organisation-wide operational support. The role reports to the Chief Executive and sits on the Executive Leadership Team.

You will ensure the organisation has robust systems, coordination and IT, facilities and supplier relationships to deliver high-quality services across portfolios.

Qualifications

• Demonstrated experience leading shared services, corporate services or business operations within a complex organisation.
• Experience supporting governance, executive decision-making and organisational compliance.
• Experience leading organisational improvement, change and business planning.
• Experience managing contracts, external service providers and corporate systems.
• Strong understanding of enterprise risk, business continuity and corporate governance.
• Strong leadership, relationship management, communication and influencing skills.

Responsibilities

• Lead and manage the shared services team, including performance management, development, wellbeing and day-to-day work allocation.
• Develop and implement strategies, business plans and priorities for the shared services function.
• Coordinate shared services resources, priorities and workloads to support Civic's strategic objectives.
• Monitor and improve the performance, systems and ways of working of shared services.
• Lead governance processes and provide advice and support to Boards, Committees and the Executive.
• Oversee corporate administration, records management, document control, policies and compliance processes.
• Coordinate legal services, corporate governance activities and organisation-wide employment administration.
• Lead the development and continuous improvement of business operations, systems and organisational processes.
• Oversee business continuity, emergency preparedness, organisational resilience and enterprise risk management.
• Ensure effective IT, facilities and other corporate services are in place to support Civic's operations.
• Provide strategic leadership of Civic's communications function and strengthen communication and stakeholder engagement capability.
• Contribute to strategic direction, planning and organisational performance as a member of the Executive Leadership Team.
• Work collaboratively with the Chief Executive, Executive Leadership Team, General Managers, Portfolio Leaders and external stakeholders.
• Manage contracts, external service providers and corporate systems, identifying opportunities to improve efficiency and operational performance.
• Champion organisational change, continuous improvement and a collaborative, service-oriented culture.

Skills

Leadership

Governance

Change management

Strategic planning

Risk management

Education

Relevant tertiary qualification or equivalent experience

Job description

As Civic Financial Services' inaugural Operations Manager, you will lead the shared services function across governance, communications, administration and organisation-wide operational support for our small team.

Reporting to the Chief Executive and contributing as a member of the Executive Leadership Team, you will ensure Civic has the systems, support and coordination required to operate effectively and deliver high-quality services across all portfolios. You will provide strategic leadership while overseeing business operations, corporate services, employment administration, risk, business continuity, IT, facilities and supplier relationships.

Applications close Monday 30th November. We will be talking to applicants during the recruitment process.

The small (12FTE), friendly Civic Financial Services team occupies a newly fitted out office in central Wellington. We have the option to work from home on Tuesdays and Thursdays.

Key responsibilities

Lead and manage the shared services team, including performance management, development, wellbeing and day-to-day work allocation.

Develop and implement strategies, business plans and priorities for the shared services function.

Coordinate shared services resources, priorities and workloads to support Civic's strategic objectives.

Monitor and improve the performance, systems and ways of working of shared services.

Lead governance processes and provide advice and support to Boards, Committees and the Executive.

Oversee corporate administration, records management, document control, policies and compliance processes.

Coordinate legal services, corporate governance activities and organisation-wide employment administration.

Lead the development and continuous improvement of business operations, systems and organisational processes.

Oversee business continuity, emergency preparedness, organisational resilience and enterprise risk management.

Ensure effective IT, facilities and other corporate services are in place to support Civic's operations.

Provide strategic leadership of Civic's communications function and strengthen communication and stakeholder engagement capability.

Contribute to strategic direction, planning and organisational performance as a member of the Executive Leadership Team.

Work collaboratively with the Chief Executive, Executive Leadership Team, General Managers, Portfolio Leaders and external stakeholders.

Manage contracts, external service providers and corporate systems, identifying opportunities to improve efficiency and operational performance.

Champion organisational change, continuous improvement and a collaborative, service-oriented culture.

What we're looking for

Demonstrated experience leading shared services, corporate services or business operations within a complex organisation.

Experience supporting governance, executive decision-making and organisational compliance.

Experience leading organisational improvement, change and business planning.

Experience managing contracts, external service providers and corporate systems.

Strong understanding of enterprise risk, business continuity and corporate governance.

Strong leadership, relationship management, communication and influencing skills.

Financial and commercial management experience.

Relevant tertiary qualification or equivalent experience.

Experience in local government, the public sector or a membership-based organisation would be advantageous.

Experience leading communications, governance or organisational support functions would be advantageous.

Knowledge of relevant New Zealand legislative and regulatory requirements would be advantageous.

Experience implementing business systems, technology or digital improvement initiatives would be advantageous.

Strategic thinking, sound judgement, integrity and a commitment to organisational excellence.