Operations Manager

Sprout Group Ltd; Albert-Eden; On-site; NZD 90,000 - 130,000; Full time

Job summary

HELP Auckland is seeking an Operations Manager to lead the ongoing improvement of how the organisation operates. You will lead a team of five and partner with the Executive Director to strengthen systems, IT, facilities, health and safety, compliance and continuous improvement across sites.

This visible in-person role based at HELP's Mt Eden office offers a chance to shape processes, manage risk and governance, and build better operational foundations so survivors of sexual violence receive

Responsibilities

• Lead a team of five and partner with the Executive Director to strengthen systems, IT, facilities, health & safety, compliance and continuous improvement across HELP sites.
• Identify opportunities to streamline processes, reduce risk, and improve governance and reporting.

Job description

Build better systems. Lead meaningful change. Make an impact that matters.
As Operations Manager at HELP Auckland, you'll lead the ongoing improvement of how the organisation operates, identifying what could work better and turning challenges into practical solutions. Leading a team of five and partnering closely with the Executive Director, you'll strengthen systems, IT, facilities, health & safety, compliance and continuous improvement, building strong operational foundations that enable HELP to deliver vital services for survivors of sexual violence.
The Company
HELP (Auckland Sexual Abuse HELP Foundation Charitable Trust) works towards a society where relationships are based on co-operation and respect, to end sexual violence. They support the wellbeing of women and children in their healing from the effects of sexual abuse and assault, work towards the prevention of sexual abuse, and develop and share the knowledge that supports this work.
They support survivors and others affected by sexual violence across their Crisis, Therapy, Pasifika and prevention services, operating from several Auckland sites. The wellbeing of survivors and those who support them, including their staff, is at the heart of everything they do. Acknowledging the gendered nature and impact of sexual violence by providing a safe environment for women and children.
Their culture and values
HELP is a values-led organisation where people, relationships and purpose sit at the centre of everything they do. They are looking for someone who shares their commitment to:

• Creating a workplace where wellbeing, care and respect are prioritised.
• Building strong, trusting relationships where every voice is valued.
• Collaborating across teams to create positive change.
• Learning, improving and finding better ways to support their communities.
• Keeping survivors at the heart of their decisions and services.
• Honouring Te Tiriti o Waitangi and partnering respectfully with Māori communities.

The role
This is a unique opportunity to step into a broad and impactful operations role where you can help shape how HELP Auckland operates into the future.
Leading a team of five and working closely with the Executive Director and wider leadership team, you'll take the time to understand HELP's people, services and current ways of working, then identify where systems, processes and operational practices can be strengthened.
They’re looking for someone who is naturally curious and solutions-focused. Someone who listens and builds trust before making change, but who is also confident identifying opportunities, challenging existing thinking and turning ideas into practical improvements.
This isn’t a role where you'll simply maintain what already exists. You'll have the opportunity to bring fresh thinking, create greater consistency and build stronger operational foundations that help HELP's people and services thrive.
What you'll have the opportunity to build and influence

• Systems & continuous improvement: Understand current ways of working and identify opportunities to simplify, improve and create more effective processes across the organisation.
• Risk, compliance & governance: Strengthen organisational visibility through practical risk management, compliance frameworks and reporting that support informed decision-making.
• Health, safety & wellbeing: Continue building a strong health and safety culture, ensuring systems and practices support the wellbeing of both staff and the people HELP serves.
• ICT & information management: Partner with internal teams and external providers to develop a more strategic approach to technology, systems and information security.
• Data, reporting & insights: Create clearer reporting practices and improve access to meaningful information that helps leaders make effective decisions.
• Property, facilities & administration: Support consistent and effective operational practices across HELP's multiple sites, ensuring teams have what they need to succeed.
• Financial & resource management: Take ownership of the Operations budget, procurement and resources, ensuring investment decisions support organisational priorities.

What will make you successful?
You're someone who loves bringing people together, understanding complexity and creating practical solutions. You bring experience improving operational systems and processes within a growing or evolving organisation, along with a naturally curious mindset and the ability to listen, understand and build trust before making change.
You enjoy identifying opportunities, prioritising what matters most and turning ideas into practical improvements. With a balance of strategic thinking and hands‑on delivery, you're comfortable shaping direction while also rolling up your sleeves to make things happen.
You'll be confident working with leaders, teams and governance groups, bringing strong emotional intelligence and the ability to build positive relationships across a diverse organisation.
Most importantly, you'll be motivated by the opportunity to use your operational expertise for something meaningful, building better systems and support so HELP's people can focus on delivering vital services to survivors and communities.
What you can expect from HELP
You’ll be joining a leadership team that values partnership, collaboration and shared ownership. You’ll have an Executive Director who is looking for a trusted operational partner, someone who can bring expertise, challenge thinking and help shape how the organisation operates into the future.
You’ll have the support and autonomy to make meaningful improvements, with regular one-on-one connection, ongoing development and the opportunity to see the tangible difference your work creates, from stronger systems and clearer processes to greater visibility, capability and confidence across the organisation.
This is an opportunity to build something meaningful and create operational foundations that enable HELP's people and services to thrive.
This is a visible, in-person role based at HELP's Mt Eden office, with core hours of 9am-6pm. The office is conveniently located close to bus routes and a short walk from Kingsland Station.