Operations Manager

Ritchies Transport; Linwood-Central-Heathcote Community; On-site; NZD 70,000 - 100,000; Full time

Job summary

Ritchies Group is seeking a proactive Operations Supervisor to lead the Christchurch depot. You will oversee service delivery, develop your team, and ensure safe, efficient operations while engaging with drivers, customers and stakeholders.

You’ll drive continuous improvement, manage priorities, and uphold high service standards in a fast-paced environment. If you’re an organised leader who excels in people management, apply now for this hands-on leadership role.

Qualifications

• Proven leadership experience with the ability to motivate, coach and support others.
• Strong organisational and planning skills with excellent attention to detail.
• Exceptional communication and relationship-building abilities.
• A customer-focused approach with a commitment to service excellence.
• Ability to manage competing priorities and remain calm under pressure.
• Strong computer literacy and confidence using operational systems.
• Proactive mindset focused on continuous improvement and problem-solving.
• Ability to analyse operational data and use insights to drive performance improvements.

Responsibilities

• Lead, support and develop a team of drivers and operational staff.
• Coordinate daily operations to ensure services are delivered safely, efficiently and on schedule.
• Monitor operational performance and identify opportunities for improvement.
• Manage service disruptions and respond effectively to operational challenges.
• Foster a strong safety culture and ensure compliance with company policies and procedures.
• Support recruitment, onboarding and ongoing staff development.
• Build and maintain positive relationships with customers, staff and stakeholders.
• Investigate incidents and ensure appropriate follow-up actions are completed.
• Work collaboratively with internal teams to achieve operational and business objectives.
• Contribute to the ongoing success and growth of the depot.

Skills

Leadership

People management

Organisational skills

Communication

Customer focus

Problem solving

Data driven

Computer literacy

Job description

The Opportunity

We are looking for a proactive and people-focused Operations Supervisor to lead the day-to-day operations of our Christchurch depot.

This is a hands-on leadership role where you'll oversee service delivery, support and develop your team, and ensure operations run safely, efficiently and reliably. You'll work closely with drivers, customers and key stakeholders to maintain high service standards while driving operational performance and continuous improvement.

If you're an organised leader who thrives in a fast-paced environment, enjoys solving problems and is passionate about building high-performing teams, we'd love to hear from you.

About Us

Ritchies is one of New Zealand's leading transport companies, proudly connecting communities across the country for more than 80 years. With a strong commitment to safety, customer service and operational excellence, we provide essential transport services that people rely on every day.

Our people are at the heart of what we do, and we're committed to creating a workplace where everyone can thrive.

About You

You are a confident leader who enjoys working with people and knows how to get the best out of a team. You're organised, adaptable and capable of making sound decisions in a dynamic operational environment.

You’ll bring:

• Proven leadership experience with the ability to motivate, coach and support others.
• Strong organisational and planning skills with excellent attention to detail.
• Exceptional communication and relationship-building abilities.
• A customer-focused approach with a commitment to service excellence.
• The ability to manage competing priorities and remain calm under pressure.
• Strong computer literacy and confidence using operational systems.
• A proactive mindset with a focus on continuous improvement and problem-solving.
• The ability to analyse operational data and use insights to drive performance improvements.

Bonus points if you have:

• Experience within transport, logistics, fleet operations or a similar environment.
• Knowledge of driver management and route planning.
• Experience working with compliance and health and safety requirements.
• Understanding of workforce planning and resource allocation.

What You’ll Do

• Lead, support and develop a team of drivers and operational staff.
• Coordinate daily operations to ensure services are delivered safely, efficiently and on schedule.
• Monitor operational performance and identify opportunities for improvement.
• Manage service disruptions and respond effectively to operational challenges.
• Foster a strong safety culture and ensure compliance with company policies and procedures.
• Support recruitment, onboarding and ongoing staff development.
• Build and maintain positive relationships with customers, staff and stakeholders.
• Investigate incidents and ensure appropriate follow-up actions are completed.
• Work collaboratively with internal teams to achieve operational and business objectives.
• Contribute to the ongoing success and growth of the depot.

What You’ll Get

• A leadership role with real impact and responsibility.
• The opportunity to work for one of New Zealand's most recognised transport operators.
• Ongoing support and development opportunities.
• A collaborative and supportive team environment.
• Competitive remuneration and employee benefits.
• The chance to build a rewarding long-term career with Ritchies.

Applications close on Monday 9 November 2026