Operations Leader – Auckland RV Centre: Grow & Optimize

Aotearoa New Zealand Association of Social Workers; Howick; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Bonus based on performance

Company vehicle for work travel

Caravan access for staff holidays

Job summary

Auckland RV Centre, a leading caravan and motorhome dealer in Auckland, is seeking an experienced Operations Manager to own the day-to-day running of our Auckland operation.

This hands-on leadership role manages workshop, service, detailing and operations teams, schedules workflow, prioritises jobs and ensures caravans and motorhomes are prepared and delivered on time while driving systems improvements and KPI performance.

Qualifications

• Hands-on leadership with ability to take ownership and resolve issues.
• Experience in automotive dealerships or similar technical industries preferred.
• Strong people management and KPI monitoring skills.

Responsibilities

• Lead workshop, service, detailing and operations teams.
• Manage daily workflow, priorities and job allocation.
• Ensure caravans/motorhomes are prepared and delivered on time.
• Oversee PDI, service, warranty and refurbishment work.
• Monitor technician productivity and workshop efficiency.
• Manage staff performance, accountability and development.
• Provide customers with regular, professional updates.
• Resolve escalated customer and operational issues.
• Coordinate parts, suppliers and external contractors.
• Run short daily operational meetings.
• Monitor KPIs and report to MD.
• Improve systems and processes as the business grows.

Job description

Auckland RV Centre, a leading caravan and motorhome dealer in Auckland, is seeking an experienced Operations Manager to own the day-to-day running of our Auckland operation.

This hands-on leadership role manages workshop, service, detailing and operations teams, schedules workflow, prioritises jobs and ensures caravans and motorhomes are prepared and delivered on time while driving systems improvements and KPI performance.