Operations Delivery Manager

The New Zealand Automobile Association (Incorporated); Wellington; Hybrid; NZD 110,000 - 140,000; Full time

Benefits offered by this job

Free AA Membership for you and your wh

A day off for your birthday

Hybrid working arrangement

Training available / career develop

Discounted insurance

Job summary

The New Zealand Automobile Association (Incorporated) is seeking an experienced Operations Delivery Manager to lead the Wellington regional team and network. This senior role focuses on end-to-end performance, balancing service delivery, people leadership, safety, and commercial outcomes.

You will drive improvements and ensure mobility services meet customer expectations. You’ll manage relationships with contractors and internal stakeholders, contribute to regional strategy and budget planning,

Qualifications

• Proven experience leading teams in operational or field-based environments.
• The confidence to take ownership for outcomes and be accountable for regional performance.
• Strong relationship-management skills with contractors or partners.
• Commercial and financial acumen including planning and productivity management.
• Ability to challenge constructively and drive improvements.

Responsibilities

• Provide visible leadership to the Wellington-based team and regional network.
• Own end-to-end performance of the region, balancing service delivery, people leadership, safety, and outcomes.
• Ensure effective delivery of Mobility services meeting standards and customer expectations.
• Contribute to regional strategy, planning, and budget management.
• Build credible relationships with internal stakeholders and external partners.

Skills

Operational leadership

Team leadership

Relationship management

Commercial and financial acumen

Strategic planning

Job description

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years the AA have been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members. And now, we're building the organisation of the future - more connected, modern, and purpose-driven. We are a business in transformation, with opportunities to work cross-functionally, grow new skills, and make a meaningful impact. We're investing in our people, platforms, and ways of working to stay ahead of what our Members and customers need.

What You'll Be Doing | Mō te Tūranga

As an Operations Delivery Manager (Internally known as a Delivery Manager), you'll play a key role in leading the operational delivery of AA Mobility services across your region. You'll have a core group of Wellington‑based direct reports, while also being accountable for leading relationships across a large, diverse, and geographically dispersed network of contractors and operational partners. This is a senior, hands‑on leadership role with real scope and autonomy. You'll be expected to show strong visibility, accountability, and ownership for your area of responsibility - knowing what's happening on the ground, addressing issues early, and driving practical solutions.

In this role you will:

• Provide visible, confident leadership to your Wellington‑based team while owning relationships across a wider regional network.
• Take accountability for the end‑to‑end performance of your region, balancing service delivery, people leadership, safety, and commercial outcomes.
• Ensure effective and efficient delivery of Mobility services, meeting service standards and customer expectations.
• Contribute to regional strategy, operational planning, and budget management.
• Build strong, credible relationships with internal stakeholders and external partners, including contractors and suppliers.
• Identify opportunities to improve ways of working and challenge the status quo, implementing practical, sustainable improvements.
• Ensure compliance with health & safety, regulatory, and contractual requirements.

This role offers the opportunity to truly own your region - you'll be trusted with the space to lead, make decisions, and shape how things are done.

About You | Mōu

You're an experienced operational leader who enjoys breadth, autonomy, and responsibility. You thrive in complex, people‑heavy environments and are motivated by improving how things really work. You don't need to come from a motoring or automotive background - we're open to leaders from other operationally intensive industries who bring fresh thinking and strong leadership capability.

You bring:

• Proven experience leading teams in operational or field‑based environments.
• The confidence to take ownership for outcomes and be accountable for performance across a region.
• Strong relationship‑management skills, including working with contractors or third‑party partners.
• Commercial and financial acumen, including planning, prioritisation, and productivity management.
• The credibility to challenge constructively and reset expectations where needed.
• A practical, improvement‑focused mindset and a willingness to get close to the detail.

You're resilient, grounded, and motivated by making things better - not just maintaining the way things have always been done.

What We Offer | Ngā āhuatanga kei a mātou

• Free AA Membership for you and your whānau
• A day off for your birthday
• Hybrid working arrangement
• Training available / career development
• Discounted insurance

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities. If you thrive in hands‑on leadership roles, are comfortable working in complex operational environments, and are motivated by improving how things really work, we’d love to hear from you.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members. Our purpose of caring for our Members and the people, spaces and places that are important to them drives us and connects us as a team.