Technical Lead

AA; Auckland; On-site; NZD 140,000 - 210,000; Full time

Benefits offered by this job

Free AA Membership

Birthday off

Wellbeing leave

Hybrid working

Training & development

Discounted insurance

Job summary

AA in Auckland is seeking a senior leader to oversee mobility inspection services, ensuring regulatory compliance and audit readiness. You will act as the key technical liaison with NZTA, translating updates into practical operations and guiding WoF, CoF, and related certifications.

You will build and coach a capable team, align training, and partner with product to embed changes across the network, using insights to improve performance and customer outcomes.

Qualifications

• Extensive experience in vehicle inspection, certification, or compliance.
• Proven leadership in regulatory, audit, or quality environments.
• Strong stakeholder management with regulators and partners.

Responsibilities

• Lead the technical governance of mobility inspection services to meet regulatory, audit, and assurance requirements.
• Act as the primary technical liaison with NZTA and translate regulatory updates into practice.
• Provide expert guidance across WoF, CoF, entry certification, appraisals and other inspections.
• Lead and develop a team of technical, quality, and training specialists for continuous improvement.
• Oversee technical training frameworks so frontline teams have required skills and support.
• Partner with operations and product to embed new products and regulatory changes across the network.
• Use audit outcomes and data to identify risks, improve performance, and enhance service quality.
• Champion improvement initiatives to boost efficiency, compliance, and customer experience.

Skills

Leadership

Stakeholder mgmt

Regulatory knowledge

Job description

Working with the AA | Me mahi tahi tatou ki AA For over 120 years the AA have been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members. And now, we’re building the organisation of the future – more connected, modern, and purpose-driven. We are a business in transformation, with opportunities to work cross-functionally, grow new skills, and make a meaningful impact. We’re investing in our people, platforms, and ways of working to stay ahead of what our Members and customers need.

What You'll Be Doing | Mō te Tūranga

• Lead the technical governance of Mobility inspection and certification services, ensuring compliance with regulatory, audit, and assurance requirements.
• Act as the primary technical liaison with NZTA, building strong relationships and ensuring regulatory updates are effectively translated into operational practice.
• Provide expert technical guidance and support across WoF, CoF, entry certification, appraisals, and other regulated inspection services.
• Lead and develop a team of technical, quality, and training specialists, fostering capability, knowledge sharing, and continuous improvement.
• Oversee technical training frameworks, ensuring frontline teams have the skills, knowledge, and support required to deliver high-quality services.
• Partner with operational and product teams to ensure new products, services, systems, and regulatory changes are successfully embedded across the network.
• Use audit outcomes, compliance data, and operational insights to identify risks, improve performance, and strengthen service quality and consistency.
• Champion continuous improvement initiatives that enhance operational effectiveness, compliance outcomes, and the customer experience.

About You | Mōu

• Extensive experience within the vehicle inspection, certification, or compliance industry, with strong knowledge of WoF, CoF, VIRM, and NZTA requirements.
• Experience in compliance, audit, assurance, or quality management environments.
• Strong stakeholder management skills and the ability to build trusted relationships with operational teams, senior leaders, regulators, and external partners.
• Previous leadership experience, or the capability and desire to step into a people leadership role while continuing to leverage your technical expertise.

What We Offer | Ngā āhuatanga kei a mātou

• Free AA Membership for you and your whānau
• A day off for your birthday and 2 days wellbeing leave annually
• Hybrid working arrangement
• Training available / career development
  
• Discounted insurance

We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably. We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day.

From our humble beginnings as a motoring enthusiast’s club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members. Our purpose of caring for our Members and the people, spaces and places that are important to them drives us and connects us as a team.