Operations Delivery Manager

JobSpace; Wellington; Hybrid; NZD 140,000 - 190,000; Full time

Benefits offered by this job

Free AA Membership for you and your wh

A day off for your birthday

Hybrid working arrangement

Training available / career develop

Discounted insurance

Job summary

AA Mobility is seeking a Delivery Manager to lead the regional operation in Wellington, with accountability for a core Wellington team and a wider contractor network. This senior, hands-on role emphasizes visibility, ownership, and practical problem solving in a complex operational setting.

You will manage end-to-end performance across service delivery, safety, and commercial outcomes, while shaping regional strategy and budget processes.

Qualifications

• Experience leading teams in operational or field-based environments.
• Ability to own outcomes and be accountable for regional performance.
• Strong relationship-management with contractors or partners.
• Commercial planning, prioritisation and productivity skills.
• Credibility to challenge constructively and reset expectations.
• Willingness to get close to the detail and drive improvements.

Responsibilities

• Provide visible leadership to your Wellington-based team while coordinating a wider regional network.
• Own end-to-end regional performance across service delivery, people, safety and commercial outcomes.
• Ensure effective and efficient Mobility service delivery meeting standards and customer expectations.
• Contribute to regional strategy, operational planning, and budget management.
• Build relationships with internal stakeholders and external partners including contractors.
• Identify opportunities to improve ways of working and implement sustainable improvements.
• Ensure compliance with health & safety, regulatory and contractual requirements.

Skills

Operational leadership

Regional ownership

Stakeholder management

Commercial acumen

People leadership

Problem solving

Job description

What You’ll Be Doing

As a Delivery Manager, you'll play a key role in leading the operational delivery of AA Mobility services across your region. You'll have a core group of Wellington-based direct reports, while also being accountable for leading relationships across a large, diverse, and geographically dispersed network of contractors and operational partners.

This is a senior, hands-on leadership role with real scope and autonomy. You'll be expected to show strong visibility, accountability, and ownership for your area of responsibility - knowing what's happening on the ground, addressing issues early, and driving practical solutions.

The role is typically Wellington-based, however we are open to strong candidates based in other central North Island locations where this supports effective regional coverage and engagement.

In this role you will:

• Provide visible, confident leadership to your Wellington-based team while owning relationships across a wider regional network.
• Take accountability for the end-to-end performance of your region, balancing service delivery, people leadership, safety, and commercial outcomes.
• Ensure effective and efficient delivery of Mobility services, meeting service standards and customer expectations.
• Contribute to regional strategy, operational planning, and budget management.
• Build strong, credible relationships with internal stakeholders and external partners, including contractors and suppliers.
• Identify opportunities to improve ways of working and challenge the status quo, implementing practical, sustainable improvements.
• Ensure compliance with health & safety, regulatory, and contractual requirements.

This role offers the opportunity to truly own your region - you'll be trusted with the space to lead, make decisions, and shape how things are done.

About You

You're an experienced operational leader who enjoys breadth, autonomy, and responsibility. You thrive in complex, people-heavy environments and are motivated by improving how things really work.

You don't need to come from a motoring or automotive background - we're open to leaders from other operationally intensive industries who bring fresh thinking and strong leadership capability.

You bring:

• Proven experience leading teams in operational or field-based environments.
• The confidence to take ownership for outcomes and be accountable for performance across a region.
• Strong relationship-management skills, including working with contractors or third-party partners.
• Commercial and financial acumen, including planning, prioritisation, and productivity management.
• The credibility to challenge constructively and reset expectations where needed.
• A practical, improvement-focused mindset and a willingness to get close to the detail.

You're resilient, grounded, and motivated by making things better - not just maintaining the way things have always been done.

What We Offer

• Free AA Membership for you and your whānau
• A day off for your birthday
• Hybrid working arrangement
• Training available / career development
• Discounted insurance

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

If you thrive in hands-on leadership roles, are comfortable working in complex operational environments, and are motivated by improving how things really work, we'd love to hear from you.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.