Operations Delivery Manager

New Zealand Automobile Association; Wellington; Hybrid; NZD 120,000 - 150,000; Full time

Benefits offered by this job

Birthday off

Wellbeing leave

Hybrid working

Training / career development

Discounted insurance

Job summary

New Zealand Automobile Association in Wellington is seeking an experienced Operations Delivery Manager to lead the delivery of AA Mobility services across the region. This senior role manages a Wellington-based team and coordinates with contractors and partners to meet service standards while driving safety, performance and commercial outcomes.

This hands-on leadership position offers autonomy, clear accountability, and the opportunity to shape how Mobility services are delivered regionally.

Qualifications

• Proven experience leading teams in operational or field-based environments.
• Ability to own outcomes and be accountable for regional performance.
• Strong relationship-management with contractors or third-party partners.
• Commercial and financial planning, prioritisation, and productivity management.
• Willingness to improve ways of working and challenge the status quo.
• Comfort working in complex, people-heavy environments.

Responsibilities

• Provide visible, confident leadership to your Wellington-based team while owning relationships across a wider regional network.
• Take accountability for the end-to-end performance of your region, balancing service delivery, people leadership, safety, and commercial outcomes.
• Ensure effective and efficient delivery of Mobility services, meeting service standards and customer expectations.
• Contribute to regional strategy, operational planning, and budget management.
• Build strong, credible relationships with internal stakeholders and external partners, including contractors and suppliers.
• Identify opportunities to improve ways of working and implement practical, sustainable improvements.
• Ensure compliance with health & safety, regulatory, and contractual requirements.

Skills

Team leadership

Relationship management

Commercial acumen

Operational leadership

Problem solving

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

New Zealand Automobile Association - Wellington, North Island

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years the AA have been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members.

And now, we're building the organisation of the future - more connected, modern, and purpose-driven. We are a business in transformation, with opportunities to work cross-functionally, grow new skills, and make a meaningful impact. We're investing in our people, platforms, and ways of working to stay ahead of what our Members and customers need.

As an Operations Delivery Manager (Internally known as a Delivery Manager), you'll play a key role in leading the operational delivery of AA Mobility services across your region. You'll have a core group of Wellington-based direct reports, while also being accountable for leading relationships across a large, diverse, and geographically dispersed network of contractors and operational partners.

This is a senior, hands-on leadership role with real scope and autonomy. You'll be expected to show strong visibility, accountability, and ownership for your area of responsibility - knowing what's happening on the ground, addressing issues early, and driving practical solutions.

In this role you will:

• Provide visible, confident leadership to your Wellington-based team while owning relationships across a wider regional network.
• Take accountability for the end-to-end performance of your region, balancing service delivery, people leadership, safety, and commercial outcomes.
• Ensure effective and efficient delivery of Mobility services, meeting service standards and customer expectations.
• Contribute to regional strategy, operational planning, and budget management.
• Build strong, credible relationships with internal stakeholders and external partners, including contractors and suppliers.
• Identify opportunities to improve ways of working and challenge the status quo, implementing practical, sustainable improvements.
• Ensure compliance with health & safety, regulatory, and contractual requirements.

This role offers the opportunity to truly own your region - you'll be trusted with the space to lead, make decisions, and shape how things are done.

You're an experienced operational leader who enjoys breadth, autonomy, and responsibility. You thrive in complex, people-heavy environments and are motivated by improving how things really work.

You don't need to come from a motoring or automotive background - we're open to leaders from other operationally intensive industries who bring fresh thinking and strong leadership capability.

You bring:

• Proven experience leading teams in operational or field-based environments.
• The confidence to take ownership for outcomes and be accountable for performance across a region.
• Strong relationship-management skills, including working with contractors or third-party partners.
• Commercial and financial acumen, including planning, prioritisation, and productivity management.
• The credibility to challenge constructively and reset expectations where needed.
• A practical, improvement-focused mindset and a willingness to get close to the detail.

You're resilient, grounded, and motivated by making things better - not just maintaining the way things have always been done.

• A day off for your birthday and 2 days wellbeing leave annually
• Hybrid working arrangement
• Training available / career development
• Discounted insurance

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

If you thrive in hands-on leadership roles, are comfortable working in complex operational environments, and are motivated by improving how things really work, we'd love to hear from you.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.