Operations Data Analyst

Partners Life Limited; Auckland; Hybrid; NZD 85,000 - 120,000; Full time

Benefits offered by this job

Discretionary bonus after 12 months

Life insurance and income protection

Birthday leave

Parental leave top-up

Flexible hybrid working

Training and development opportunities

Takapuna office with views

Job summary

Partners Life Limited in Auckland is seeking an experienced Operations Data Analyst to join the newly established Service Enablement team within Operations. You will shape how we use data to understand performance, identify opportunities, and make better decisions across our operational value streams.

You will work closely with operational leaders, Value Leads, customer-facing teams, and specialist partners to develop meaningful measures, reporting, dashboards, and analytical insights.

Qualifications

• Proven ability to analyse data and generate actionable insights.
• Experience creating dashboards and reports with BI tools.
• Strong stakeholder engagement and communication skills.
• Understanding of data governance and data quality principles.
• Experience in insurance or financial services is desirable but not essential.

Responsibilities

• Partner with leaders to design, develop and improve operational measures and dashboards.
• Create dashboards and analytical views and translate them into clear recommendations.
• Analyse trends, performance drivers, risks and improvement opportunities.
• Establish baselines, track benefits and support post-implementation reviews.
• Promote data quality, governance and reporting consistency across Operations.
• Support continuous improvement by prioritising opportunities and validating requirements.
• Assist with UAT by validating data, reports and business requirements.
• Foster a culture of curiosity and evidence-based decision making.

Skills

Data analytics

KPI design

Dashboards

Stakeholder engagement

Commercial acumen

Tools

Power BI

Excel

SQL

Tableau

Job description

• Help our business make more informed, data driven decisions
• Turn data into actionable insights that influence operational performance and strategic priorities
• Flexible hybrid working, an attractive salary, annual bonus and insurance benefits

Partners Life is one of New Zealand’s largest life and health insurance companies. As part of the Daiichi Life Group, a leading global insurance provider, we are writing our next chapter of growth and opportunity.

We know the industry needs bold thinkers and passionate people to help reshape the future of insurance, and that is exactly who we are looking for. We are committed to doing things differently, lifting industry standards, challenging the status quo, and delivering real value through innovation and personalised advice.

If you are looking to join a company that’s redefining the insurance landscape and backed by the strength of a global group, Partners Life is the place to grow your career and make a real impact.

About the opportunity

We are on a journey of growth and transformation, and we are looking for an experienced Operations Data Analyst to join our newly established Service Enablement team within Operations. You will shape how we use data to understand performance, identify opportunities, and make better decisions across our operational value streams.

You will work closely with operational leaders, Value Leads, customer-facing teams, and specialist partners to develop meaningful measures, reporting, dashboards, and analytical insights.

Additionally, you will play an important role in building a stronger data led culture across Operations by translating complex information into clear recommendations, helping stakeholders understand what is happening, why it is happening, and where to focus next.

• Partner with leaders and teams to design, develop and continuously improve operational, customer and value stream measures and provide trusted analytical advice
• Create dashboards, reports and analytical views and translate them into clear recommendations and compelling data stories that support decision-making
• Analyse trends, root causes, performance drivers, risks and improvement opportunities across operational processes and customer journeys
• Establish performance baselines, track benefits and support post-implementation analysis of change initiatives
• Promote strong data quality, governance standards and reporting consistency for operations, operating within the enterprise governance and data and reporting frameworks.
• Support continuous improvement initiatives by identifying opportunities and helping prioritise improvement activity
• Support user acceptance testing (UAT) by validating operational data, reporting outputs and business requirements for planned changes
• Contribute to a culture of curiosity, evidence-based decision-making and operational excellence

About you

You are naturally curious, analytical and commercially minded. You enjoy exploring complex data, identifying patterns and trends, and helping others make sense of data.

You are confident working with a wide range of stakeholders and know how to adapt your communication style to different audiences. Besides your data analytical skills, you can also translate complex information into simple, practical recommendations that people can understand and act on.

Attributes that help you succeed in this role:

• Previous experience in insurance or financial services is desirable but not essential
• Proven experience in data analytics and developing dashboards, reports and visualisations using tools such as Power BI, Excel, SQL, Tableau or similar
• Understanding of KPI design, performance measurement and benefits tracking
• Strong stakeholder engagement and relationship management skills
• An understanding of data governance, reporting standards and data quality principles
• A continuous improvement mindset and a passion for helping organisations make better decisions

What we offer

At Partners Life, we believe our people are our greatest asset and are proud to invest in their growth, wellbeing and success. As part of our team, you’ll have access to a range of benefits, with eligibility varying by benefit and employment type:

• Comprehensive training and ongoing support
• Genuine learning and development opportunities
• Participation in our discretionary bonus scheme after 12 months’ service (permanent employees only)
• Life insurance and income protection cover at our cost, plus discounted medical insurance (permanent employees only)
• Birthday leave (where eligible)
• Long service leave (permanent employees only)
• Parental leave salary top-up, reduced hours options and secondary parental leave (permanent employees only)
• Flexible hybrid working arrangements (where eligible)
• A modern office with stunning views in the heart of Takapuna

To be eligible to apply for this role, you must have the legal right to work in New Zealand.

We are not engaging recruitment agencies for this role.