Operations & CX Coordinator - Rotorua

TotalEnergies Akashic Spe. NZ Limited; Rotorua; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Income protection

Job summary

TotalEnergies NZ in Rotorua seeks an Operations & CX Coordinator to drive branch operations, inventory accuracy, and timely deliveries. You will support the Operations & CX Manager, ensuring safe handling of stock and efficient dispatch aligned with orders and customer needs.

This role requires 3+ years in operations or warehousing, a clean Class 1 license, and strong communication. A forklift endorsement is desirable, with room for growth and ongoing training.

Qualifications

• 3+ years in operations, logistics or warehousing.
• Class 1 driver’s license required; forklift endorsement desirable.
• Experience in customer service helpful.

Responsibilities

• Support day-to-day branch operations with accuracy and efficiency.
• Ensure stock is accounted for, stored, rotated and compliant with safety standards.
• Assist with back-up deliveries as required.
• Identify opportunities for continuous improvement in branch performance.

Skills

Operations experience

Logistics

Customer service

Communication

Multi-tasking

Radical candor

Inventory software

Order processing

Tools

Inventory software

Order processing systems

Database software

Job description

Role Type: Permanent, Full-Time

Location: Rotorua

About The Role

As the Operations & CX Coordinator (Rotorua) for TotalEnergies NZ, you will play a crucial role in driving the operational success of our business. This customer facing role will support the branch in servicing customer delivery requirements, ensuring goods are picked, packed, and dispatched accurately according to orders and/or customer needs.

In this role, you would have the opportunity to:

• Work with the Operations & CX Manager performing day-to-day branch operations with a focus on accuracy and efficiency.
• Ensure all stock is accounted for, stored, stacked, and rotated according to set specifications and health & safety standards.
• Assist with back up deliveries as required.
• Assist in identifying and promoting opportunities for continuous improvement in the overall performance and productivity of the branch.
• Support and encourage a high standard of health and safety practices in alignment with our priority of ensuring everyone goes home safely every night.

What You Bring to the Table

Our ideal candidate willhave 3+ years of experience in an operations, logistics, or warehousing role, preferably within a similar or related industry. Additional experience in customer service would be advantageous.

In addition to the above, we are looking for a candidate with:

• A clean and full Class 1 driver’s license (required), and a Forklift endorsement (desirable).
• A heavy vehicle (class 2) license is beneficial, but not required.
• Excellent communication skills, both written and verbal, and the aptitude for having courageous conversations (radical candour) to address any issues.
• Sound computer skills, with a working knowledge of inventory management software, order processing systems, and computer databases.
• Demonstrated resourcefulness and flexibility, with the capacity to manage multiple priorities simultaneously.
• A customer advocate mentality, with a focus on delivering exceptional customer service experiences.
• A forward-thinking mindset that embraces continuous improvement and innovation.

You do not need to meet all of the role requirements to apply. We offer a structured training and development framework to help you reach your best. If you think you could be a great fit, we’d love to hear from you!

About Us

Our vision–Here to be New Zealand’s most valued lubricant company.

Our purpose-Always moving forward.

We are proud of our top-tier products, industry-leading technical support, and a work environment that feels like your second home. Our journey towards being the best is guided by clear direction, solid partnerships, and above all, talented individuals like you who embody our vision.

From humble origins as Oil Imports to the growing business we are today as TotalEnergies NZ. We have always been fuelled by innovation and ambition. With a strong presence spanning 11 locations across Aotearoa, we’re charting an exciting path not just in traditional segments but also in Power Generation and Industrial Products.

We’re big believers in our people. Our business thrives on a people-centric approach. We've outperformed the private sector in employee engagement surveys year after year, especially when it comes to culture and safety. That says a lot about who we are.

Why Join TotalEnergies NZ?

Our team is the heartbeat of our business, comprised of individuals who are not only smart and efficient but also inclusive and courageous. Our culture promise is to enable a positive, safe and supportive environment where you are always challenged to be your best.

We believe in investing in our people, we have a structured training and development framework to ensure everyone's equipped with the right skills, not just for now, but for the future. We value feedback, encourage Radical Candor, and love fresh ideas. We’re always moving, always evolving. After all, staying idle isn't our thing.

We offer a robust benefits package that includes health, life, and income protection insurance - paid for by us!

If you believe in growth, value people-centric cultures, and have a passion for efficiency, then we want to hear from you!

Applications will be open for 30 days however we will be reviewing and interviewing as we go. For more information, please [e-mail]