Operations Coordinator

Intrepid Experience; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible schedule

Work from anywhere

Parental leave (10 weeks)

Professional development

Volunteer leave

Employee Assistance Program

Job summary

Intrepid Travel is seeking a highly organised Operations Coordinator to support our New Zealand Operations Team. You will drive operational excellence, ensuring trips run safely and smoothly while assisting Tour Leaders and suppliers to deliver exceptional experiences across NZ.

You will work with the Operations Manager to manage day-to-day operations, respond quickly to queries, and resolve on-ground issues, leveraging strong organisational skills and NZ travel knowledge.

Qualifications

• Minimum 2 years' experience in Travel operations.
• Travel experience within New Zealand and a good understanding of on-ground logistics.
• Excellent organisational skills and attention to detail; proficient with MS Office tools.
• Strong customer service and communication skills.
• Diploma or Degree in Travel & Tourism will be an added advantage.

Responsibilities

• Provide managerial and administrative support to the New Zealand Operations Team.
• Help drive operational excellence to ensure trips run safely and smoothly.
• Support Tour Leaders and suppliers with delivering exceptional travel experiences across NZ.
• Respond promptly to operational queries from Tour Leaders and build strong relationships with partners.
• Assist with resolving on-ground issues and maintain clear communication with the team.

Skills

Travel operations experience

NZ travel logistics

MS Office proficiency

Customer service

Communication skills

Travel & Tourism degree

Education

Diploma or Degree in Travel & Tourism

Tools

MS Office

Job description

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries.

We are Intrepid

We’re looking for a highly organised and detail-oriented Operations Coordinator to provide managerial and administrative support to our New Zealand Operations Team. In this role, you’ll help drive operational excellence - ensuring our trips run safely and smoothly and supporting Tour Leaders and suppliers with delivering exceptional travel experiences across NZ!

Working closely with the Operations Manager and Deputy Operations Manager, you'll play a key role in managing day-to-day trip operations, responding to operational challenges, and ensuring clear communication with our Tour leaders and suppliers. You’ll also respond promptly to all operational queries from our Tour Leaders, build strong relationships with our operational partners, and assist with resolving any issues that come up on ground.

Some of the experience you’ll bring may include:

• Minimum 2 years' experience in Travel operations
• Travel experience within New Zealand and a good understanding of on-ground logistics
• Excellent organisational skills and attention to detail and p roficient with MS Office tools
• Strong customer service and communication skills
• Diploma or Degree in Travel & Tourism will be an added advantage

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
• A minimum of10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at [e-mail] with your name, location, and the adjustments you require, we will then be in touch to support your application.