Operations Controller – Security September 2026

E3 Holdings; Wellington; On-site; NZD 85,000 - 105,000; Full time

Job summary

E3 Holdings is seeking an experienced Operations Controller to lead security operations across Northland. The role focuses on coordinating people and resources, supporting guards, and enhancing process efficiency to deliver reliable client service.

You will manage rostering, workforce planning and performance oversight while maintaining assets and ensuring adherence to standards. Strong leadership and problem-solving are essential.

Qualifications

• Legal working rights in New Zealand.
• Ability to obtain and maintain a COA.
• Ability to complete all required background checks.
• Full, clean New Zealand driver licence.
• NZQA National Certificate in Security Level 3 or 4.
• Security industry experience desirable.
• First Aid Certificate preferred.

Responsibilities

• Respond promptly and professionally to customer requests.
• Support guards and patrol teams across Northland.
• Manage rostering and workforce planning to meet client needs.
• Lead staff management, recruitment and performance oversight.
• Support branch growth by delivering client service and referrals.
• Maintain control and accountability for company assets and key management.
• Deliver training and uphold operational standards.
• Maintain high standards of communication with customers and staff.
• Support forecasting, scheduling and expenditure management.
• Resolve operational issues and manage workloads effectively.
• Support transition to the AIMS platform and ensure policy compliance.

Skills

Staff leadership

Rostering

Workforce planning

Problem solving

Forecasting

Expenditure management

P&L awareness

Communication

Education

NZQA National Certificate in Security Level 3 or 4

Tools

MS Word

Excel

PowerPoint

Outlook

Security systems

Job description

Operations Controller - Security September 2026

Take the lead in keeping Northland secure

We're looking for an experienced, organised and solutions-focused Operations Controller to join our Client's Whangarei Branch.

Reporting to the Branch Operations Manager, you'll play a key role in the day-to-day delivery of security operations across the Northland region. You'll be responsible for coordinating people and resources, supporting guards and patrol teams, responding to customer requirements and developing processes that improve operational efficiency.

This is a hands-on role for someone who thrives in a fast-paced operational environment, can confidently lead people and enjoys finding practical solutions to keep everything running smoothly.

What you'll be responsible for

• Respond promptly and professionally to customer requests.
• Help ensure the safety and wellbeing of guards and patrol teams throughout Northland.
• Manage rostering and workforce planning to ensure customer requirements are consistently met.
• Lead staff management, recruitment and performance oversight.
• Support branch growth by delivering excellent client service and encouraging customer satisfaction and referrals.
• Maintain control and accountability for company assets and key management.
• Deliver training and reinforce our Client's operational and professional standards.
• Maintain high standards of communication with customers, employees and other stakeholders.
• Support forecasting, scheduling and expenditure management alongside branch management.
• Effectively manage both planned and unplanned workloads and resolve operational issues.
• Support the transition to and ongoing use of the new AIMS platform.
• Ensure operations are carried out in accordance with our Client's procedures, policies and standards.

What we’re looking for

You'll be a confident leader who can work independently, make sound decisions and stay organized when priorities change.

Ideally, you'll bring:

• Proven staff leadership and management experience.
• Strong rostering and workforce-planning capability.
• Excellent problem-solving skills and a solutions-focused, results-driven approach.
• Experience managing competing priorities in a busy operational environment.
• An understanding of technical security systems or the ability to quickly learn new platforms.
• Experience delivering training and maintaining high performance standards.
• An understanding of forecasting, scheduling and expenditure management.
• The ability to interpret financial reports and understand a P&L operating environment.
• Excellent Microsoft Word, Excel, PowerPoint and Outlook skills.
• Strong written and verbal communication skills.
• Specific experience in hospital security, static guarding, patrol operations or a similar security environment would be highly regarded.

Qualifications & requirements

To be considered for this position, you will need:

• Legal working rights in New Zealand.
• The ability to obtain and maintain a Certificate of Approval (COA).
• The ability to successfully complete all required background and vetting checks.
• A full, clean New Zealand driver licence, as the role may involve operating a company vehicle.
• An NZQA National Certificate in Security Level 3 or 4.
• Security industry experience is desirable.
• A current First Aid Certificate is preferred but not essential.

Ready for your next challenge?

This is an excellent opportunity for an experienced operational leader who enjoys managing people, solving problems and delivering outstanding service.

You'll be joining a well-established security operation and taking on an important role supporting the successful delivery of security services throughout Northland.