Operations Assistant

Cross Country Rentals; Taupo; Remoto; NZD 30.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career development

Employee discounts

Company vehicle use

Supportive team culture

Descrizione del lavoro

Tranzit Coachlines Central in Taupo, New Zealand, is seeking an Operations Assistant to support day-to-day operations. You will work closely with the Operations Manager and team to cover urban and school transport services, including driving a school run during term time.

The role offers substantial week-hours with occasional on-call work, and you will contribute to reporting, performance monitoring and safety compliance within a busy central team.

Competenze

• Customer service and delivery focus in a fast-moving transport operation.
• Strong teamwork and collaboration with initiative.
• Positive, practical problem-solving and decision making.
• Flexibility to adapt as priorities change.
• Proficient with computer systems and learning new software.

Mansioni

• Coordinate urban and school transport networks with the Ops Manager.
• Assist with customer quotes and pricing requests promptly.
• Support monitoring of performance, service reliability and delivery.
• Prepare operational reporting, bus audits and fault reports.
• Support health and safety culture and team compliance.

Conoscenze

Customer service

Teamwork

Problem solving

Adaptability

Computer skills

Formazione

Driver's licence Class 2 or 4 with Passenger Endorsement

Strumenti

MS Office

Descrizione del lavoro

Below is a brief description of this vacancy

This page outlines the vacancy and the key skills and responsibilities for the role.

Operations Assistant

Taupo, New Zealand

Reference: 6943991

About Us

Tranzit is an award-winning, family-owned transport and tourism provider with 100 years of experience delivering quality services across New Zealand. With more than 2,000 team members nationwide, we are proud to keep communities connected through safe, reliable and high-quality transport. This is an exciting opportunity to join our Tranzit Coachlines Central team in Taupō and contribute to a busy, hands-on operation.

About You

You are an organised, practical and customer-focused person who enjoys being part of a fast-moving team. You will be confident juggling competing priorities, comfortable using technology and willing to roll up your sleeves to help where needed. You will bring a positive approach, sound judgement and a genuine interest in supporting safe, reliable transport services.

About the Role

With our current Operations Assistant returning to driving, we have an exciting opportunity for someone new to join our Taupō team in this hands-on support role.

As Operations Assistant, you will work closely with the Operations Manager and wider Central team to provide day-to-day operational and administrative support across our urban and school services. The role includes driving a school run during the school term. The role offers a minimum of 70 hours per fortnight during school terms and a minimum of 40 hours per fortnight during school holidays. Some flexibility and occasional on-call support will be required. At Tranzit, we lead from the front, so you will also pitch in with other duties and support the wider Central business when needed.

Key Responsibilities:

• Assist with coordinating the urban and school transport network.
• Assist with customer quotes and pricing requests, providing timely and accurate responses.
• Support the Operations Manager with monitoring operational performance, service reliability and day-to-day delivery.
• Assist with preparing and coordinating operational reporting, including bus audits and vehicle fault reports.
• Support a proactive health and safety culture, including committee meetings and team compliance requirements.
• Provide operational and administrative support to the Operations Manager and wider team.
• Coordinate staff uniforms, stationery and other depot supplies.

To be successful in this position, you will need:

• A strong customer service and delivery focus.
• Good teamwork and collaboration skills, with the confidence to take initiative.
• A positive, practical and balanced approach to problem-solving and decision-making.
• The flexibility to adapt as operational priorities change.
• Strong computer skills and confidence learning new systems and technology.
• A current Class 2 or 4 driver's licence and Passenger Endorsement, or the willingness and ability to obtain these.
• Previous transport industry experience would be an advantage.

We offer:

• Career development and growth opportunities.
• Employee benefits and discounts across Tranzit Group companies and industry partners.
• A laptop, phone and use of a company vehicle for work-related travel.
• A supportive, passionate team with a family-feel culture.

Applicants for this position should have NZ residency or a valid NZ work permit. Please note that successful applicants will be required to pass a drug and alcohol test and a police background check as part of the pre-employment screening process.