Operations Assistant

Tranzit Group; Taupo; On-site; NZD 30,000 - 39,000; Full time

Benefits offered by this job

Laptop provided

Phone provided

Company vehicle for work travel

Employee benefits and discounts

Job summary

Tranzit Group in Taupō, NZ, is seeking an Operations Assistant to support day-to-day operations and admin across urban and school services. The role includes driving a school run during term time with a minimum of 70 hours per fortnight in term and 40 hours per fortnight in school holidays.

You will work with the Operations Manager and Central team, handling operational tasks, reporting, and safety compliance while contributing to a hands-on, supportive work environment.

Qualifications

• Proven experience in delivering quality customer service.
• Ability to work in a fast-moving team environment.
• Strong problem-solving and decision-making skills.
• Willingness to adapt as operational priorities change.
• Comfort with learning new systems and technology.
• Current Class 2 or 4 driver’s licence and Passenger Endorsement, or willingness to obtain.
• Experience in the transport industry is advantageous.

Responsibilities

• Assist with coordinating the urban and school transport network.
• Assist with customer quotes and pricing requests, providing timely and accurate responses.
• Support the Operations Manager with monitoring operational performance, service reliability and day-to-day delivery.
• Assist with preparing and coordinating operational reporting, including bus audits and vehicle fault reports.
• Support a proactive health and safety culture, including committee meetings and team compliance requirements.
• Provide operational and administrative support to the Operations Manager and wider team.
• Coordinate staff uniforms, stationery and other depot supplies.

Skills

Customer service

Teamwork

Problem solving

Flexibility

Computer skills

Driver's licence (Class 2/4)

Passenger Endorsement

Job description

Taupo, New Zealand

Reference: 6943991

About Us

Tranzit is an award-winning, family-owned transport and tourism provider with 100 years of experience delivering quality services across New Zealand. With more than 2,000 team members nationwide, we are proud to keep communities connected through safe, reliable and high-quality transport. This is an exciting opportunity to join our Tranzit Coachlines Central team in Taupō and contribute to a busy, hands-on operation.

About You

You are an organised, practical and customer-focused person who enjoys being part of a fast-moving team. You will be confident juggling competing priorities, comfortable using technology and willing to roll up your sleeves to help where needed. You will bring a positive approach, sound judgement and a genuine interest in supporting safe, reliable transport services.

About The Role

With our current Operations Assistant returning to driving, we have an exciting opportunity for someone new to join our Taupō team in this hands-on support role.

As Operations Assistant, you will work closely with the Operations Manager and wider Central team to provide day-to-day operational and administrative support across our urban and school services. The role includes driving a school run during the school term. The role offers a minimum of 70 hours per fortnight during school terms and a minimum of 40 hours per fortnight during school holidays. Some flexibility and occasional on-call support will be required. At Tranzit, we lead from the front, so you will also pitch in with other duties and support the wider Central business when needed.

Key Responsibilities

• Assist with coordinating the urban and school transport network.
• Assist with customer quotes and pricing requests, providing timely and accurate responses.
• Support the Operations Manager with monitoring operational performance, service reliability and day-to-day delivery.
• Assist with preparing and coordinating operational reporting, including bus audits and vehicle fault reports.
• Support a proactive health and safety culture, including committee meetings and team compliance requirements.
• Provide operational and administrative support to the Operations Manager and wider team.
• Coordinate staff uniforms, stationery and other depot supplies.

To Be Successful In This Position, You Will Need

• A strong customer service and delivery focus.
• Good teamwork and collaboration skills, with the confidence to take initiative.
• A positive, practical and balanced approach to problem-solving and decision-making.
• The flexibility to adapt as operational priorities change.
• Strong computer skills and confidence learning new systems and technology.
• A current Class 2 or 4 driver's licence and Passenger Endorsement, or the willingness and ability to obtain these.
• Previous transport industry experience would be an advantage.

We Offer

• Career development and growth opportunities.
• Employee benefits and discounts across Tranzit Group companies and industry partners.
• A laptop, phone and use of a company vehicle for work-related travel.
• A supportive, passionate team with a family-feel culture.

We will be reviewing applicants as they apply, so be quick to catch this opportunity and join our team. If you have any questions about the role, feel free to contact Ruth Osmond on 027 444 2582.

Applicants for this position should have NZ residency or a valid NZ work permit. Please note that successful applicants will be required to pass a drug and alcohol test and a police background check as part of the pre-employment screening process.

Applications Close: 02 Dec 2026