Operations and Reservations

Action Helicopters Limited; Queenstown; Sur place; NZD 42 000 - 64 000; Plein temps

Résumé du poste

Action Helicopters Limited in Queenstown seeks an energetic sales and customer service-oriented team member to promote scenic experiences and aviation services. You will welcome passengers, handle bookings, and assist in check-in in a fast-paced shop environment.

A proactive, tech-savvy mindset and calm under pressure are essential. The role requires weekend/public holiday work and varied hours; you should be able to work autonomously and in a team, with strong communication skills and the right

Qualifications

• Experience in customer service.
• Strong selling and operational skills.
• Excellent communication skills, both written and spoken.
• A proactive and positive approach.

Responsabilités

• Sell our experiences to customers.
• Welcome passengers and assist check-in in-shop.
• Handle enquiries and bookings by phone, email, online and in-person.
• Plan client itineraries and quotes.
• Manage bookings and passenger numbers to maximise helicopter operations.
• Maintain accurate daily and monthly operational records.

Connaissances

Customer service

Selling

Communication

Team player

Tech-savvy

Calm under pressure

Autonomous

Proactive

Description du poste

You'll be helping to sell our unique scenic products and aviation services. The role requires flexibility, including working weekends, public holidays and varied hours. Our work environment can be fast-paced and very dynamic at times.

Key responsibilities

Selling our wide range of incredible experiences to customers

Welcoming passengers in our shop and facilitating the check-in process

Answering enquiries and taking bookings from agents and direct customers by phone, email, online and in-person

Planning client itineraries and quotes

Managing bookings and passenger numbers to maximise aircraft efficiency and recording all daily helicopter flight operations

Maintain accurate daily & monthly operational records

About you

Experience in customer service

Strong selling and operational skills

Excellent communication skills, both written and spoken

A proactive and positive approach

The right to work in New Zealand

Self-motivated, able to work autonomously and in a team

Calm when under pressure

Tech-savvy