Operational Governance Principal

IAG; Auckland; On-site; NZD 150,000 - 190,000; Full time

Benefits offered by this job

KiwiSaver contribution 4.5%

Life insurance

21 days annual leave

Wellbeing allowance

Access to IAG Academy

Parental leave

Study assistance and secondment

Job summary

IAG is hiring an Operational Governance Principal to drive governance strategy across a major technology transformation program in New Zealand. You will collaborate with business, technology, risk and cyber security teams to strengthen controls and support resilient delivery of critical platforms.

This permanent full-time role based in Auckland will involve influencing senior stakeholders, establishing governance frameworks, monitoring risk, and leading improvements that streamline our

Qualifications

• Experience leading governance, risk, compliance or assurance initiatives within large organisations.

Responsibilities

• Shape and drive the operational governance strategy across a major technology transformation program.
• Lead governance, risk, compliance and assurance activities including cyber and AI risk oversight.
• Establish and enhance governance frameworks, reporting, controls and decision-making processes.
• Monitor risk appetite and provide executive insights to support decisions.
• Influence senior stakeholders with clear insights and practical solutions.
• Drive continuous improvement to strengthen governance maturity and platform resilience.
• Partner with technology, risk, cyber security and external providers to achieve outcomes.
• Oversee vendor governance and service performance.

Skills

Governance

Risk management

Stakeholder influence

Regulatory compliance

Vendor governance

Operations oversight

Analytical reasoning

Job description

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Join us as we transform the technology platforms that support millions of customers across Australia and New Zealand.

As an Operational Governance Principal, you'll play a key role in one of IAG's most significant technology transformation programs. Working across business, technology, risk and cyber security teams, you'll help ensure our governance frameworks, risk controls and decision-making processes evolve alongside a rapidly changing technology landscape. This is an opportunity to influence senior leaders, strengthen operational resilience and help create a simpler, more sustainable technology environment for the future. If you enjoy bringing clarity to complexity and driving meaningful outcomes through influence, we'd love to hear from you.

This is a permanent full-time role based in Tāmaki Makaurau (Auckland), Te Whanganui-a-Tara (Wellington) or Ōtautahi (Christchurch).

Ngā Mahi Hei Whakatutuki Māu | What You’ll Do

• Shape and drive the operational governance strategy, roadmap and priorities across a complex technology transformation program.
• Lead governance, risk, compliance and assurance activities, including technology, cyber and AI-related risk oversight, ensuring obligations are met and emerging risks are proactively managed.
• Establish and enhance governance frameworks, including forums, controls, reporting, performance measures and decision-making processes.
• Monitor risk appetite and risk exposure, providing executive reporting and insights to support informed decision-making across the transformation program.
• Influence senior stakeholders by providing clear insights, constructive challenge and practical solutions to complex governance issues.
• Drive continuous improvement initiatives that strengthen governance maturity, operational resilience and platform performance.
• Partner with technology teams, risk functions, cyber security specialists and external providers to achieve shared outcomes.
• Oversee vendor governance, ensuring service performance, compliance requirements and strategic dependencies are effectively managed.

Ōu Pūkenga me ōu Wheako | What You’ll Bring

• Experience leading governance, risk, compliance or assurance initiatives within complex organisations.
• Ability to influence senior stakeholders and build trusted relationships across diverse teams.
• Strong understanding of governance, risk and control frameworks in practice.
• Confidence working through ambiguity and supporting large scale transformation programs.
• Strong analytical skills with the ability to turn complex information into clear recommendations.
• Experience managing vendor relationships, service performance or operational oversight activities.
• Exposure to technology, cyber security, operational resilience or regulated industry environments.

Tā Mātau ki a Koutou| What We Offer

• Boosted KiwiSaver with 4.5% employer contribution and life insurance as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Up to 50% off personal insurance, including home and motor insurance.
• Annual $500 health & wellbeing payment.
• 14 Weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Wednesday 4 November 2026 11:59PM NZDT

Please note – full time, part time, and job-sharing arrangements will be considered.

Tā Mātau Ratonga Tautoko | Adjustments & Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

He pitopito kōrero anō mō mātau | More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and wellbeing in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy). We celebrate unique viewpoints shaped by life experiences, cultures and passions. And expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.