Office Operations Manager

Anderson Lloyd; Dunedin; On-site; NZD 90,000 - 120,000; Full time

Job summary

Anderson Lloyd in Dunedin seeks an experienced Office Operations Manager to lead our Dunedin office and support Partners with high-performing, client-focused operations. This new role strengthens local operational leadership, prioritising business enablement, system adoption, and culture alignment.

You will lead Legal Administrators, collaborate with Partners on business development, and provide insights to drive improved outcomes across facilities and processes.

Qualifications

• 5+ years in office management or senior ops in professional services.
• Proven people leadership, coaching and performance management.
• Strong organisational and execution capability across priorities.
• Experience leading change initiatives, system rollouts, process improvements.
• Ability to translate data into actionable insights and improvements.
• Strong stakeholder management and influencing at all levels.
• Solutions-focused mindset with continuous improvement.

Responsibilities

• Lead and develop Legal Administrators.
• Support Partners with business development and client engagement.
• Provide operational insights to improve decisions.
• Drive system adoption and process improvements.
• Oversee facilities, suppliers and workplace experience.
• Coordinate onboarding and trust account processes with Client Services.
• Drive continuous improvement across operations.
• Align office culture with firm values and ways of working.

Skills

Office management

Leadership

Change management

Data interpretation

Stakeholder management

Education

Bachelor's degree in Business/Operations or equivalent

Tools

CRM systems

ERP/Finance systems

Job description

About us

Anderson Lloyd is a large New Zealand law firm founded more than 160 years ago. The firm now has 32 partners and over 160 staff. Anderson Lloyd's success is thanks to the quality of our people. It is our expertise and passion that delivers great results for our clients.Our values define us and we are looking to align with like-minded people to help lead the legal profession into a brighter, more sustainable future.

Anderson Lloyd is the first large law firm to earn Toitū net carbonzero accreditation and is a certified Living Wage Employer. We are also recognised by NZ Lawyer as a 5-Star Employer of Choice.

Anderson Lloyd is also a regular award winner at the New Zealand Law Awards.

We do everything in our power to develop, encourage and support our people. Within our offices in Tāmaki Makaurau Auckland, Ōtautahi Christchurch, Ōtepoti Dunedin and Tāhuna Queenstown, we take pride in our culture of high-quality work, flexibility, inclusivity and collaborative achievement.

About the role

We are seeking an experienced Office Operations Manager to lead our Dunedin office and play a key role in supporting Partners and driving high-performing, client-focused operations.

This is a new role that reflects the firm’s investment in strengthening local operational leadership and partner support. It represents a step-change from traditional office management, with a stronger focus on business enablement, capability development, and driving adoption of systems and ways of working.

You will:

• Lead and develop Legal Administrators
• Work closely with the Office Partner and Partners to support business development and client engagement initiatives
• Provide operational and performance insights to support decision-making and improve outcomes
• Lead the adoption of systems, tools, and process improvements within the office
• Oversee office operations, including facilities, suppliers, and workplace experience
• Act as a key coordination point with Client Services to support efficient onboarding and trust account processes
• Drive continuous improvement across operations, and
• Support alignment of office culture with firm values and ways of working

This role goes beyond traditional office management, you will play a key role in driving continuous improvement, supporting change initiatives, and enabling the office to operate effectively in a modern legal environment.

What you will bring

You will be a senior operational leader who enjoys working across people, processes, and systems.

You will have:

• Experience (typically 5+ years) in office management or a senior operations role within a professional services environment
• Proven people leadership experience, including coaching and performance management
• Strong organisational and execution capability across competing priorities
• Experience supporting or leading change initiatives, system rollouts, or process improvement
• Confidence interpreting data and translating insights into actionable improvements
• Strong stakeholder management skills, with the ability to influence and build trust at all levels
• A practical, solutions-focused mindset with a focus on continuous improvement

Why Anderson Lloyd

You will be joining the firm at an exciting point of transformation, with the opportunity to help shape how our offices operate and how we support our Partners and clients into the future.

Anderson Lloyd is committed to providing equitable employment opportunities. We recognise that people from varying backgrounds bring valuable diversity through a range of worthwhile ideas and innovations to our working practices and business. Encouraging everyone at the firm to respect the individuality of their colleagues and to feel comfortable in making their own contribution is part of our values and critical to our business success.

We seek to provide equal opportunities to people from all backgrounds in recruitment and selection, terms and conditions of employment (including pay, promotion and training) and in our approach to every other aspect of employment.