NZ Team Leader - Higher

Animal; Upper Harbour; On-site; NZD 34,000 - 35,000; Full time

Benefits offered by this job

Monthly bonus scheme

50% Colleague Discount across Mountain

Uniform allowance

Job summary

Mountain Warehouse in Albany (NAB) is seeking a NZ Team Leader to inspire a high-performing retail team. You will drive service, product knowledge, and store standards while delivering strong customer experiences.

This permanent full-time role offers an hourly rate of NZ$24.50–NZ$25.50, with opportunities for growth and performance incentives. Join a dynamic team focused on operational excellence and community engagement.

Qualifications

• Experience leading retail teams and coaching staff.
• Proven ability to drive sales and achieve KPIs.
• Strong communication and people management skills.
• Experience in visual merchandising and stock control.

Responsibilities

• Lead and coach store team to deliver targets and exceptional service.
• Uphold shop floor standards, stock presentation and health & safety.
• Oversee daily operations including opening/closing duties.
• Drive engaging visual merchandising to create an inviting store.

Skills

Leadership

Team development

Customer service

Communication

Job description

NZ Team Leader - Higher

Department: New Zealand Retail

Employment Type: Permanent - Full Time

Location: Albany (NAB)

Compensation: NZ$24.50 - NZ$25.50 / hour

Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Key Responsibilities

Leadership & Team Development:

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Drive continuous growth by coaching, training, and mentoring your team.
• Keep your team informed and engaged through clear, open communication.
• Empower your team with up-to-date product knowledge to meet customer needs confidently.

Operational Excellence:

• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.

Sales & Performance:

• Motivate your team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and suggest strategies for their development.

Customer Experience:

• Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

We would love to meet someone who is

• Passionate about delivering outstanding customer service.
• A confident and reliable motivator, with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• A strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.

What's in it for you?

• • Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
  • 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
  • You are entitled to up to 20 days of annual leave per year based on a 5-day work week.
  • Generous Colleague Referral Incentive
  • A stable, successful and supported environment
  • Length of service awards
• 
  You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

INDNZ