NZ Field Engineering & Customer Ops Lead

Philips; Auckland; On-site; NZD 140,000 - 200,000; Full time

Job summary

Philips in Auckland seeks a Field Engineering Operations Manager NZ to lead a multi-modality Field Services team. You will drive service delivery improvements, profitability, and an excellent customer experience while traveling as needed to support the team and customers.

You will guide a high-performing engineer group, uphold safety standards, and collaborate with sales and project teams to ensure successful order realization. NZ working rights are required.

Qualifications

• Bachelor’s degree in engineering or healthcare/science with strong leadership potential.
• Experience leading field service teams in healthcare or related industries.
• Proven ability to manage P&L and drive service profitability.

Responsibilities

• Lead a high-performing Field Services/Customer Support team across multiple modalities.
• Drive profitability, service efficiency and productivity through improved service delivery.
• Travel as required to support teams and customers.

Skills

Leadership

Change management

P&L management

Analytical skills

Communication

Stakeholder management

Negotiation

Conflict resolution

Decision making

Driver's license

Education

Bachelor’s degree in Engineering

Healthcare/Science background

Job description

Philips in Auckland seeks a Field Engineering Operations Manager NZ to lead a multi-modality Field Services team. You will drive service delivery improvements, profitability, and an excellent customer experience while traveling as needed to support the team and customers.

You will guide a high-performing engineer group, uphold safety standards, and collaborate with sales and project teams to ensure successful order realization. NZ working rights are required.