NZ Casual Retail Sales Associate

Mountain Warehouse; Taupo Bay; On-site; NZD 50,000 - 75,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount across Mountain

Uniform allowance (twice yearly)

Up to 20 days annual leave

Length of service awards

Colleague Referral Incentive

Job summary

Mountain Warehouse in Taupo is seeking a dynamic Retail Leader who thrives on teamwork and delivering outstanding customer service. You will help run day-to-day store operations, engage with customers, and coach colleagues to uphold our standards and brand experience in a fast-paced retail environment.

Join a collaborative team with a monthly bonus, staff discount, and generous leave; a stable environment that recognises length of service and referrals.

Responsibilities

• Foster an inclusive, supportive team environment.
• Participate in team discussions and problem-solving.
• Share knowledge and train new and existing team members.
• Assist day-to-day store operations adhering to policies.
• Process transactions accurately across payment methods.
• Keep the sales floor clean, organized and stocked.
• Stay informed on product features, promotions and pricing.
• Set up and run in-store promotions and displays.
• Build connections with customers to understand needs.
• Address inquiries promptly and professionally.
• Represent the brand with enthusiasm and professionalism.
• Work with the team to meet and exceed sales targets.
• Support management in identifying growth opportunities.

Job description

Application Deadline: 2 October 2026

Department: New Zealand Retail

Location: Taupo (NTP)

Description

Are you passionate about retail and providing exceptional customer service? Do you thrive in a collaborative environment where teamwork and community are at the heart of success? If so, Mountain Warehouse has the perfect role for you!

Key Responsibilities

Team Collaboration

• Work harmoniously with your colleagues, fostering an inclusive and supportive team environment.
• Actively participate in team discussions and problem-solving, contributing innovative ideas to achieve shared goals.
• Share knowledge and skills to support and train both new and existing team members.

Operational Excellence

• Assist in the day-to-day operations of the store, ensuring compliance with all company policies and procedures.
• Accurately process transactions, handling various payment methods with efficiency.
• Keep the sales floor clean, organised, and visually appealing, ensuring products are attractively displayed and fully stocked.
• Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice.
• Help set up and execute in-store promotions and displays to drive sales and enhance the shopping experience.

Customer Engagement

• Build strong connections with customers, engaging with them to understand their needs and provide tailored solutions.
• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all.

Sales & Performance

• Work with the team to meet and exceed sales targets, contributing to a high-performing and motivated workplace.
• Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential.

We Would Love To Meet Someone Who Is

• Committed to delivering outstanding customer service.
• Passionate about retail and eager to share that enthusiasm.
• Excellent communicators with a friendly and approachable demeanour.
• Energetic, driven, and determined to complete tasks effectively.
• Team players who are reliable and trustworthy.

What's in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• You are entitled to up to 20 days of annual leave per year based on a 5-day work week.
• Generous Colleague Referral Incentive
• A stable, successful and supported environment
• Length of service awards

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

Applicants must have the legal right to work in New Zealand. We are unable to offer Visa sponsorship for this position at this time.