NZ Assistant Store Manager

Mountain Warehouse; Nelson; On-site; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Monthly bonus

Colleague discount

Uniform allowance

Up to 20 days annual leave

Referral incentive

Stable, supportive environment

Length of service awards

Job summary

Mountain Warehouse in Nelson, NZ is seeking an Assistant Store Manager to partner with the Store Manager in driving store success. You will lead daily operations, motivate a high-performing team and uphold the Mountain Warehouse brand while delivering exceptional customer experiences.

You will be responsible for training, staff development, visual standards, health and safety, and driving sales targets. This role offers a dynamic environment with opportunities to build community connections and

Qualifications

• Proven leadership of a motivated, high-performing team in a retail setting.
• Experience driving training, development and product knowledge.
• Strong communication and collaboration across store teams.

Responsibilities

• Lead withStore Manager to guide a motivated, engaged team.
• Foster a collaborative work environment and teamwork.
• Drive training and development to help the team grow.
• Maintain clear, transparent communication for alignment and trust.
• Ensure team is informed on product knowledge to deliver great service.
• Assist with day-to-day store operations and policy compliance.
• Maintain high visual merchandising and housekeeping standards.
• Prioritise health and safety with regular risk assessments.
• Recruit and retain top talent to build a strong team.
• Help meet and exceed sales targets and KPIs.
• Oversee stock levels, replenishment and delivery accuracy.
• Implement proactive loss prevention strategies.
• Lead by example in delivering exceptional customer service.
• Address customer feedback promptly and professionally.
• Represent Mountain Warehouse with enthusiasm and professionalism.
• Build connections with the local community and create a welcoming atmosphere.

Skills

Leadership

Retail management

Customer service

Communication

Team development

KPI monitoring

Stock management

Loss prevention

Job description

Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you!

Application Deadline:

23 September 2026

Department:

New Zealand Retail

Location:

Nelson Junction (NNS)

Description

Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you! We’re looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team environment, you’ll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.

Key Responsibilities

Leadership & Team Development:

• Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
• Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
• Drive training and development, empowering your team to excel and grow.
• Communicate clearly and transparently, ensuring alignment and trust across the team.
• Keep the team well-informed with product knowledge to deliver outstanding customer service.

Operational Excellence:

• Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.
• Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
• Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
• Play an active role in recruiting and retaining top talent to build a strong and motivated team.

Sales & Performance:

• Support in meeting and exceeding sales targets, driving profitability through effective strategies.
• Monitor key performance indicators (KPIs) to track and sustain store success.
• Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
• Implement proactive loss prevention strategies to protect the store’s profitability.

Customer Experience:

• Lead by example in delivering exceptional customer service at every opportunity.
• Address customer feedback promptly, ensuring satisfaction and brand loyalty.
• Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
• Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.

We Would Like To Meet Someone Who Is

• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.
• A clear and confident communicator, able to engage with colleagues and customers alike.
• Results-driven, with a sharp focus on achieving goals and meeting targets.
• Approachable, supportive, and trustworthy—a natural team player.
• Energetic and proactive, with a determination to see tasks through to completion.
• Skilled in problem-solving and decision-making, ensuring solutions align with company policies.

What's In It For You

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• You are entitled to up to 20 days of annual leave per year based on a 5-day work week.
• Generous Colleague Referral Incentive
• A stable, successful and supported environment
• Length of service awards

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

Applicants must have the legal right to work in New Zealand. We are unable to offer Visa sponsorship for this position at this time.

INDNZ