Network Engineer

Health New Zealand | Te Whatu Ora; Rotorua; Hybrid; NZD 85,000 - 120,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is recruiting a Network Engineer to deploy, configure, and maintain reliable network services across a national and local footprint. You will troubleshoot incidents, participate in on‑call duties, and collaborate with clinical, project, and vendor teams to deliver secure and high‑performing connectivity.

The role emphasizes equity and safety while supporting Māori and Pacific health outcomes.

Qualifications

• 1–3 years deploying, configuring, and maintaining IT services; at least 5 years supporting end‑users/IT systems
• Proven experience deploying and configuring complex IT solutions, troubleshooting issues, managing incidents, and performing operational tasks
• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience)
• Postgraduate certification in relevant areas such as digital infrastructure or networking systems is desirable
• Experience with Cisco is an advantage; on‑call roster may be required
• Service management and ITIL certifications, or strong understanding of service management practices, are an advantage

Responsibilities

• Deliver, configure, and support day‑to‑day network services to ensure reliability
• Troubleshoot issues, resolve incidents, and participate in on‑call rotations
• Collaborate with clinical, project, and vendor teams to improve service quality
• Maintain security, compliance, and performance of network infrastructure
• Support regional and national network initiatives and continuous improvement

Skills

ICT/tech professional experience

Troubleshooting

Incident management

Operational tasks

Education

Bachelor's degree in Computer Science/Information Systems/Engineering

Postgraduate certification (desirable)

Tools

Cisco

Job description

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.

We provide essential hospital, specialist, and community health services across 80+ locations - from large urban centres to rural towns and remote communities.

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.

About the Role

The Network Engineer plays a critical hands‑on role in delivering reliable, secure, and high‑performing network services, with responsibility for deploying, configuring, maintaining, and supporting day‑to‑day operations in line with agreed technical standards. Working closely with senior engineers, project teams, and vendors, the role focuses on troubleshooting issues, implementing solutions, and continuously improving service performance while ensuring availability, stability, security, and compliance.

The Network Engineer contributes to national, regional, and local ways of working, supports continuous improvement through simplification and transformation initiatives, and brings a collaborative, curious, and results‑focused approach to service delivery. The role is grounded in a strong commitment to equity, Te Tiriti o Waitangi, health and safety, and ethical practice, actively supporting Māori and Pacific‑led outcomes, fostering inclusive and innovative ways of working, and helping create a safe, resilient, and future‑ready digital environment.

About the Team/Service/ Location

The Digital Operations team is a collaborative and forward‑thinking group responsible for delivering stable, secure, and high‑quality digital and network services that support health services nationwide. Working across national, regional, and local environments, the team partners closely with clinical services, project teams, vendors, and Māori and Pacific health stakeholders to enable reliable service delivery and continuous improvement. Based in a flexible location with opportunities for regional and national collaboration, the team values innovation, equity, and shared ways of working, fostering an inclusive culture where people are supported to learn, contribute ideas, and make a meaningful impact on health outcomes for communities across Aotearoa New Zealand.

About you

To succeed in this role, you are a motivated and capable ICT professional who enjoys working in a hands‑on operational environment and takes pride in delivering reliable, high‑quality services. You bring a strong technical foundation, a proactive approach to problem‑solving, and a genuine desire to learn and grow your capability. You work well both independently and as part of a team, take personal responsibility for outcomes, and build positive relationships across technical, clinical, public, and private‑sector stakeholders. You demonstrate integrity, self‑awareness, and you are flexible in supporting service delivery, including participating in on‑call rosters, incident response, and occasional travel or after‑hours work when required.

• 1–3 years' experience as an ICT or technology professional deploying, configuring, and maintaining digital or IT services, with at least 5 years supporting end‑users and/or IT systems.
• Proven experience deploying and configuring complex IT solutions, troubleshooting technical issues, managing incidents, and executing operational tasks.
• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent practical experience).
• Postgraduate certification in relevant areas such as digital infrastructure or networking systems is desirable.
• Experience with, or knowledge of, Cisco is an advantage; the position is part of the on‑call roster.
• Service management and ITIL certifications, or a strong understanding of service management practices, are an advantage.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Job details

Job Reference:

Job Reference: HNZ/1954728

Location:

North Island - Bay of Plenty - Rotorua

Job type:

Job type: Permanent Full time

Expertise:

Non-clinical - Information Technology - Information Technology