National Retail & Sales Manager

BONZ; Māngere-Ōtāhuhu; On-site; NZD 90,000 - 120,000; Full time

Job summary

BONZ is seeking an experienced, commercially driven luxury retail leader to oversee two NZ stores and drive performance from the Auckland Airport floor, while handling regional management duties. You will recruit, train, and motivate teams, manage rosters and KPIs, coordinate with our Invercargill factory, and report to senior management with clear, proactive communication.

A passion for luxury products, immaculate presentation, and hands-on leadership from the shop floor are essential.

Qualifications

• 5+ years of retail management experience in luxury or premium fashion.
• Proven track record of leading multi-site teams and high sales performance.
• Strong frontline selling skills with customer-centric approach.
• Experience with rostering, KPI monitoring, and staff development.

Responsibilities

• Lead two NZ stores from Auckland Airport floor with regional duties.
• Recruit, train, motivate, and supervise store teams; manage rosters and KPIs.
• Coordinate communication between stores and Invercargill manufacturing facility; report to senior management.
• Oversee day-to-day operations, HR matters, inventory control, and visual merchandising.

Skills

Retail management

Customer service

Team leadership

Visual merchandising

Inventory control

Tools

POS systems

Job description

Our ideal candidate is an experienced, commercially driven retail leader with a background in luxury or premium fashion, ideally with at least 5 years of retail management experience. They should be an exceptional salesperson who enjoys working directly with customers, while also possessing the organisational and leadership skills to oversee two retail locations.

This is a hands on leadership role requiring active, front-line luxury retail sales on the Auckland Airport sales floor, alongside broader regional management responsibilities.

We are particularly interested in candidates who have successfully recruited, trained, motivated, and managed retail teams; developed staff rosters; monitored sales performance and KPIs; and improved store productivity and customer service.

The successful candidate will be highly organised, proactive, detail-oriented, and comfortable taking ownership of day-to-day operations, including staff reporting, HR matters, inventory control, annual stocktakes, maintenance coordination, and visual merchandising.

Strong written and verbal communication skills are essential, as the role involves regular reporting to senior management, supervising our Queenstown managers remotely, and coordinating communication between the stores and our manufacturing facility.

We value initiative, sound judgment, accountability, excellent taste and presentation standards, and a genuine enthusiasm for luxury products and customer experience.

Multi-site management experience is desirable but not essential. We would welcome an ambitious, high-performing luxury store manager ready to take the next step in their career.

BONZ is one of New Zealand's longest-standing luxury apparel brands, crafting premium shearling garments, knitwear, leather goods and homewares since 1972. All products are made by hand in our Invercargill factory using the finest local materials. With retail stores in New Zealand and Australia, BONZ is known for quality, craftsmanship and timeless New Zealand design.

BONZ is one of New Zealand's longest-standing luxury apparel brands, crafting premium shearling garments, knitwear, leather goods and homewares since 1972. All products are made by hand in our Invercargill factory using the finest local materials. With retail stores in New Zealand and Australia, BONZ is known for quality, craftsmanship and timeless New Zealand design.