National Quality Manager

Downer; Auckland; Hybrid; NZD 110,000 - 150,000; Full time

Benefits offered by this job

Health and wellness benefits

Retail discounts

Structured career paths

Job summary

Downer in New Zealand seeks a seasoned Quality leader to drive nationwide quality across telecommunications operations. You will lead a team, strengthen compliance and push continuous improvement, delivering value for customers and operations.

You will build capability, turn insights into practical actions, and collaborate with leaders, customers and teams to meet contractual commitments and achieve operational excellence.

Qualifications

• Five years' experience in quality assurance, quality control or quality management with people leadership
• Strong knowledge of quality management systems, auditing and continual improvement
• Ability to influence stakeholders and translate data into actionable improvements

Responsibilities

• Lead the national quality programme across Downer's NZ telecommunications operations
• Develop and improve the Quality Management System
• Manage internal and external audits
• Drive corrective actions and continuous improvement initiatives
• Coach and develop a team of quality professionals
• Partner with operational leaders and customers to improve quality outcomes

Skills

Quality leadership

Stakeholder engagement

Auditing

Continuous improvement

Training delivery

Data interpretation

Education

Quality Management qualification

Engineering or related discipline

Formal Health and Safety training

Lead Auditor certification

Internal Auditor qualification

NZQA Level 4 qualification

Job description

Quality drives performance. In this role, you'll help our teams deliver safe, consistent and high-quality outcomes that keep communities connected.

Help shape quality across a national telecommunications network.

Te kōwhiringa | The opportunity

You will lead quality across Downer's telecommunications operations in New Zealand, building capability, strengthening compliance and driving continuous improvement.

Working alongside operational leaders, customers and your team, you'll turn data and insights into action, helping improve performance and deliver on our contractual commitments. This is an opportunity to influence quality outcomes nationally while supporting a culture of operational excellence and continuous improvement.

You’ll be responsible for:

• Leading the national quality programme
• Developing and improving our Quality Management System
• Managing internal and external audits
• Driving corrective actions and continuous improvement initiatives
• Coaching and developing a team of quality professionals
• Partnering with operational leaders and customers to improve quality outcomes

This permanent role can be based in Auckland or Wellington and offers flexibility with one work from home day each week and minimal travel.

Ngā pūkenga matua | What we're looking for

You’ll bring proven experience in quality management, auditing and continuous improvement, along with the confidence to influence stakeholders and lead a high performing team. You'll know how to turn quality standards and performance insights into practical improvements that deliver value for customers and operational teams.

You’ll also bring:

• At least five years’ experience in quality assurance, quality control or quality management, including people leadership experience
• Strong knowledge of quality management systems, ISO 9001, auditing and continuous improvement
• Experience leading audits, managing corrective actions and driving quality improvements
• Strong stakeholder engagement, communication and reporting skills
• A practical, solutions focused approach to problem solving and performance improvement
• Experience delivering training within telecommunications, electrical or another technical environment

The following qualifications will be highly regarded:

• Qualification in Quality Management, Engineering or a related discipline
• Formal Health and Safety training
• Lead Auditor certification
• Internal Auditor qualification
• Relevant NZQA Level 4 qualification

Telecommunications experience is advantageous but not essential. If you've built your quality career within engineering, utilities, infrastructure, construction or another technical environment, we'd love to hear from you.

Ngā Painga o te Mahi ki Downer | What we offer

• Competitive remuneration with a significant ASX-listed company
• Structured career paths with the opportunity to work in different areas of the Utilities business, supported by a robust Commercial Operating Model
• A suite of health and wellness benefits and initiatives, including EAP Beyond Blue
• Retail discounts with major retailers, Dell, Good Guys, Samsung, Specsavers & ANZ
• We are a Tier 1 ASX listed company with in-house capabilities that far exceed traditional contractor environments

Ko wai mātou | About Energy & Utilities

Downer's Energy & Utilities business unit is an integrated trans Tasman team, providing services and solutions that connect communities to essential networks and infrastructure.

We design, build, operate and maintain today's critical assets and networks, delivering complete services across the water, electricity, telecommunications, industrial and power generation sectors. Our expertise spans in house technical smarts, specialist engineering, integrated OEM partners and dedicated crews of qualified tradespeople.

Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents and cultures. As an inclusive employer, we welcome applications from everyone.

Desired Skills and Experience

• Quality Management
• Quality Assurance
• Quality Management Systems
• ISO 9001
• Internal Auditing
• Compliance Management
• Continuous Improvement
• Root Cause Analysis
• Quality Control
• Operational Excellence
• Process Improvement
• Stakeholder Management
• People Leadership
• Coaching and Mentoring
• Risk Management