Field Manager - Palmerston North

Downer; Palmerston North; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive remuneration

Career progression opportunities

Health and wellness benefits

Job summary

Downer in Palmerston North seeks a Field Manager to lead a team of Field Technicians, ensuring quality service and meeting customer commitments.

You will coach, develop and manage performance, oversee budgets and inventory, and drive improvements while maintaining Zero Harm practices across field operations. Strong leadership and planning skills are essential.

Qualifications

• NZQA Level 4 qualification or higher preferred.
• Supervisory Certificate or higher preferred.
• Formal training in health and safety management required.

Responsibilities

• Lead, support and develop Field Technicians to meet productivity targets.
• Manage performance, training and recruitment in line with Downer processes.
• Drive delivery against customer commitments, KPIs and service levels.
• Oversee operational processes, timesheets, budgets, spares and inventory.
• Build relationships with customers, suppliers and other Field Managers.
• Lead Zero Harm, quality, environmental and risk management.

Skills

Telecommunications

Field Operations

Team Leadership

Operational Management

Service Delivery

Network Maintenance

Workforce Management

Health & Safety

Continuous Improvement

Customer Service

Field Service Management

Education

NZQA Level 4 qualification

Supervisory Certificate or higher

Health and safety training

Job description

Te kōwhiringa | The opportunity

We have an opportunity for a Field Manager to lead a team of Field Technicians in Palmerston North. Reporting to the Regional Operations Manager, you will create a motivated and productive team that consistently delivers quality service and meets customer commitments.

You will set clear expectations, coach and develop your people, and ensure build, provisioning and maintenance activities are completed effectively, economically and to the required workmanship standards. You will also oversee operational processes, customer service, budget performance, inventory use and Zero Harm outcomes.

In this role, you will:

• Lead, support and develop Field Technicians to achieve individual and team productivity targets.
• Manage performance, training and development, recruitment and employment-related matters in line with Downer processes.
• Drive delivery against customer commitments, KPIs and service level targets.
• Manage operational processes, timesheets, team budgets, forecasts, spares, inventory and materials.
• Build collaborative relationships with customers, suppliers, subcontractors, operational leaders and other Field Managers.
• Lead Zero Harm, quality, environmental and risk management practices across field operations.
• Identify improvement opportunities that strengthen quality, efficiency and productivity.
• You are a practical, people-focused leader who sets clear expectations, builds trust and keeps customers, safety and performance front of mind. You will bring:
• Demonstrable experience, or clear potential, to lead a technical field team in a service-based industry.
• Strong planning, organising and resource management capability.
• Clear written and verbal communication skills, with the ability to provide guidance and direction.
• A customer-focused, proactive approach and a drive to deliver results.
• Commercial awareness, integrity and sound business ethics.
• Experience coaching and developing people.
• An understanding of employment agreement interpretation.
• Computer literacy.
• A Level 4 NZQA qualification and a Supervisory Certificate or higher are preferred. Formal training in health and safety management is also required.

Ngā Painga o te Mahi ki Downer | Benefits of working with Downer

• Competitive remuneration with a significant ASX-listed company
• Structured career paths with the opportunity to work in different areas of the Utilities business, supported by a robust Commercial Operating Model
• A suite of health and wellness benefits and initiatives, including EAP Beyond Blue
• Retail discounts with major retailers, Dell, Good Guys, Samsung, Specsavers & ANZ
• We are a Tier 1 ASX listed company with in-house capabilities that far exceed traditional contractor environments

Ko wai mātou | Our Organisation

Downer's Energy & Utilities business unit is an integrated trans‑Tasman team providing essential services that connect communities to critical infrastructure. We design, build, operate and maintain today's important water, electricity, telecommunications, industrial and power generation assets and networks.
Our people are at the heart of everything we do. Downer is an inclusive employer committed to creating a workplace where everyone feels respected, supported and empowered to succeed. We welcome applications from people of all backgrounds, experiences and cultures.

Desired Skills and Experience

• Telecommunications
• Field Operations
• Team Leadership
• Operational Management
• Service Delivery
• Network Maintenance
• Workforce Management
• Health & Safety
• Continuous Improvement
• Customer Service
• Telecommunications Infrastructure
• Performance Management
• Field Service Management