National Air Logistics Aerospace Operational Care Manager

Kuehne & Nagel; Auckland; On-site; NZD 110,000 - 170,000; Full time

Benefits offered by this job

Flexible working arrangements

Fully subsidised health insurance for,

Confidential EAP services

Training and development opportunities

Social Club and more

Job summary

Kuehne+Nagel at Auckland airport seeks an Aerospace Operational Care Manager to lead the Air Logistics Aerospace operations team across NZ. You will drive operational excellence through the shipment cycle for Import/Export, ensure compliant documentation, and collaborate across Customer Care, Sales, and Revenue to enhance customer experience.

You will build strong relationships with aerospace customers and overseas offices, lead performance reviews, and contribute to KN CX and EX initiatives as

Qualifications

• Demonstrated leadership and people management skills; proven track record of leading a high performing team.
• Ability to form and maintain strong working relationships with internal and external stakeholders at all levels.
• Experience in fast-paced, transformative environments with tight deadlines.
• Knowledge of Import/Export Air Logistics processes, including AOG shipments.
• Capable of prioritising time and managing workload under pressure.

Responsibilities

• Drive and support the team to maintain operational excellence through shipment cycles for Import/Export Air Logistics Aerospace movements.
• Ensure documentation is completed per processes and regulatory requirements; liaise with authorities as needed.
• Foster cross-functional collaboration with Customer Care, Sales, Systems & Processes, Revenue and Customs teams.
• Lead process improvements and implement changes with key stakeholders.
• Maintain strong relationships with Aerospace customers and overseas offices/agents.
• Ensure data quality for timely, accurate customer reporting.
• Increase spot quote ratio for AOG/Engines and manage end-to-end shipment performance.
• Provide direct people leadership, conduct performance and development conversations.
• Participate in Air Logistics Management Team to achieve overall goals and KN CX/EX initiatives.

Skills

Team leadership

People management

Stakeholder management

Cross-functional collaboration

Time management

Under pressure

Import/Export knowledge

AOG knowledge

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

National Air Logistics Aerospace Operational Care Manager

Kuehne & Nagel – Auckland airport, North Island

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Reporting to the National Air Logistics Manager and a member of the Air Logistics Management Team, you will have responsibility for leading the Air Logistics Aerospace operations team to ensure the effective and efficient delivery of operational excellence for Air Logistics Aerospace customers across New Zealand.

How you create impact

• Drive and support your team to ensure the delivery of operational excellence is maintained throughout the entire shipment cycle for Import and Export Air Logistics Aerospace movements.

• Support your team to ensure that all documentation is completed as per company processes, customer and regulatory requirements and in a timely manner, including liaising with regulatory bodies to ensure compliance with documentation and processes where required.

• Support the smooth cross‑functional collaboration between relevant teams such as Customer Care, Sales, Systems & Processes, Revenue and Customs Team to deliver a greater customer experience and drive customer retention.

• Focus on continuous improvement of processes and controls and agree with key stakeholders as to how to implement these.

• Maintain strong relationships with various external parties, including Aerospace customers and overseas offices/agents.

• Ensure strong data quality is available for timely and accurate customer reporting.

• To increase ratio of spot quotes for AOG and Engines and control end‑to‑end shipment performance as part of an AOG, Engine or Vertical Aerospace OCC.

• Assume people leadership responsibility for direct reports, conducting regular performance and development conversations to support growth and achievement of individual and team objectives.

• Participate fully as an integral member of the Air Logistics Management Team, working collaboratively as required to ensure achievement of overall team objectives, including the success of the KN Experience (EX & CX).

Note: These accountabilities may change from time to time to meet operational or other requirements.

What we would like you to bring

• In‑depth knowledge and experience of Import and Export Air Logistics processes, including familiarity with AOG shipments.

• Demonstrated leadership and people management skills; proven track record of successfully leading and developing a high performing team.

• Demonstrated ability to form and maintain strong working relationships with key internal and external stakeholders at all levels of seniority and expertise, including driving collaboration across teams and functions.

• Ability to operate in a fast‑paced transformative environment under pressure and to tight deadlines.

• Ability to effectively manage and prioritise your time effectively, especially when under pressure and with a busy workload.

What's in it for you

We are proud to be a company that values the contribution our employees bring, and as such we provide some fantastic employee benefits;

• Flexible working arrangements

• Fully subsidised health insurance for yourself and immediate family

• Confidential EAP services

• Access to training, learning and development opportunities as well as career progression in a successful global organisation

• Social Club, flu vaccinations, birthday cakes, Christmas gift and more!

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.