National Account Manager

Lindt & Sprüngli (Australia) Pty Ltd; Maungakiekie-Tāmaki; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Birthday day off

Job summary

Lindt & Sprüngli (Australia) Pty Ltd in New Zealand seeks a high-calibre FMCG KAM to drive Foodstuffs partnerships and grow Lindt’s market share across NZ grocery. You will shape pricing and promotional strategies, lead category reviews, and collaborate with marketing, finance, demand planning and supply chain to unlock sustainable growth.

The role requires strong negotiation, strategic thinking and established NZ grocery relationships.

Qualifications

• Demonstrated FMCG key account management experience in NZ grocery.
• Exceptional customer focus and collaborative partnering with customers.
• Ability to formulate, articulate and implement strategic plans.

Responsibilities

• Develop and implement Foodstuffs customer strategy to achieve business targets.
• Manage trade spend within annual plan, considering margins.
• Shape pricing and promotional strategy using insights to maximise ROI.
• Lead category reviews, joint business planning and new product presentations.
• Coordinate cross-functional customer planning with Category, Marketing, Finance, Demand Planning and Supply Chain.
• Identify and secure new growth opportunities across the Foodstuffs network.

Skills

FMCG KAM exp.

Customer focus

Strategic planning

Commercial acumen

Negotiation skills

Education

Business/Marketing degree

Job description

At Lindt ‘We Enchant the World with Chocolate’ and this is an amazing opportunity for the right individual to join us and become part of our high performing team.

Our rich and diverse culture embraces change while cherishing our history.

At Lindt, we believe that excellence lies within each and every one of our employees.

That's why we've created a one-of-a-kind environment where our team members can take risks, challenge the norm, and help build the Lindt brand for generations to come.

With teams of passionate employees, we're always on the lookout for fresh ideas and innovative thinking.

We encourage our team to recognise opportunities, get creative, and build strong relationships to Enchant the World with Chocolate.

About the role:

• Develop & implement Foodstuffs customer strategy to achieve Lindt’s business targets & objectives, i.e. NTS, GP trade spend, distribution, market share etc.
• Management of trade spend within the parameters of the agreed annual customer trade spend plan whilst recognizing customer margin requirements.
• Shape pricing and promotional strategy using customer, category and financial insights to maximise sustainable return on investment.
• Lead category reviews, joint business planning, performance reviews and new product presentations that strengthen the customer partnership and unlock growth.
• Lead cross-functional customer planning with Category, Marketing, Finance, Demand Planning and Supply Chain to align priorities and deliver excellent execution.
• Identify and secure new growth opportunities across the Foodstuffs network, including distribution, range, seasonal programmes and emerging channels.
• Build strong customer partnerships that support long-term growth.

About You:

• Demonstrated FMCG key account management experience in New Zealand grocery, ideally with Foodstuffs at national level.
• Exceptional customer focus and a collaborative approach to partnering with the customer
• Ability to formulate, articulate and implement strategic plans
• Strong commercial acumen, with experience managing customer P&Ls, trade investment, forecasts and financial reporting, and translating data into clear customer actions.
• Outstanding negotiation and influencing skills, along with a confident and persuasive presentation style
• A degree in Business, Marketing or related field
• Established relationships within the New Zealand grocery sector and a practical understanding of Foodstuffs’ cooperative structure, decision-making and route to market will be highly regarded.

What we can offer you:

• An emphasis on a positive environment, allowing career and personal growth, celebrating your achievements and recognising your successes
• An engaging and creative workplace full of passionate individuals that embraces diversity and thinking differently
• A genuine commitment to wellbeing, flexibility and a sustainable work-life balance.
• A paid day off on your birthday!

We are a responsible “employer of choice” who provides an inspiring people experience. Together, we build trust, drive innovation, and grow – as individuals and as a business.

Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.