National Account Manager

Lindt & Sprüngli; Auckland; On-site; NZD 90,000 - 130,000; Full time

Job summary

Lindt & Sprüngli in New Zealand is seeking a seasoned Key Account Manager to drive the Foodstuffs customer strategy across NZ grocery. You will lead cross-functional planning, shape pricing and promotions, and build strong partnerships to unlock growth.

The role focuses on strategic account management, trade spend oversight, and delivering sustainable ROI within the NZ Foodstuffs network.

Qualifications

• Experience handling FMCG key accounts in NZ grocery.
• Strong customer focus and collaborative approach.
• Ability to develop and implement strategic plans.
• Experience managing P&L, trade investment and reporting.

Responsibilities

• Develop and implement customer strategy to meet targets.
• Lead trade spend planning within annual plan.
• Shape pricing and promotions using insights.
• Lead category reviews and joint business planning.
• Collaborate cross-functionally to deliver execution.
• Identify growth opportunities and partnerships.

Skills

FMCG Key Account Management

Strategic planning

Negotiation skills

Financial acumen

Cross-functional collaboration

Education

Business/Marketing degree

Job description

At Lindt ‘We Enchant the World with Chocolate’ and this is an amazing opportunity for the right individual to join us and become part of our high performing team.Our rich and diverse culture embraces change while cherishing our history.At Lindt, we believe that excellence lies within each and every one of our employees. That's why we've created a one-of-a-kind environment where our team members can take risks, challenge the norm, and help build the Lindt brand for generations to come.With teams of passionate employees, we're always on the lookout for fresh ideas and innovative thinking. We encourage our team to recognise opportunities, get creative, and build strong relationships to Enchant the World with Chocolate.About the role:· Develop & implement Foodstuffs customer strategy to achieve Lindt’s business targets & objectives, i.e. NTS, GP trade spend, distribution, market share etc.· Management of trade spend within the parameters of the agreed annual customer trade spend plan whilst recognizing customer margin requirements.· Shape pricing and promotional strategy using customer, category and financial insights to maximise sustainable return on investment.· Lead category reviews, joint business planning, performance reviews and new product presentations that strengthen the customer partnership and unlock growth.· Lead cross-functional customer planning with Category, Marketing, Finance, Demand Planning and Supply Chain to align priorities and deliver excellent execution.· Identify and secure new growth opportunities across the Foodstuffs network, including distribution, range, seasonal programmes and emerging channels.· Build strong customer partnerships that support long-term growth.About You:· Demonstrated FMCG key account management experience in New Zealand grocery, ideally with Foodstuffs at national level.· Exceptional customer focus and a collaborative approach to partnering with the customer· Ability to formulate, articulate and implement strategic plans· Strong commercial acumen, with experience managing customer P&Ls, trade investment, forecasts and financial reporting, and translating data into clear customer actions.· Outstanding negotiation and influencing skills, along with a confident and persuasive presentation style· A degree in Business, Marketing or related field· Established relationships within the New Zealand grocery sector and a practical understanding of Foodstuffs’ cooperative structure, decision-making and route to market will be highly regarded.What we can offer you:· An emphasis on a positive environment, allowing career and personal growth, celebrating your achievements and recognising your successes· An engaging and creative workplace full of passionate individuals that embraces diversity and thinking differently· A genuine commitment to wellbeing, flexibility and a sustainable work-life balance.· A paid day off on your birthday!Are you ready to Enchant the World with Chocolate? We'd love to get to know you!