Motel Operations Lead: Front Desk & Housekeeping

Chelsea Park Motor Lodge; Nelson; On-site; NZD 42,000 - 60,000; Full time

Job summary

Chelsea Park Motor Lodge in Nelson is seeking a hands-on Motel Assistant Manager to oversee daily operations, guest services, front office tasks and support housekeeping to maintain high cleanliness standards.

You will manage bookings, respond to inquiries, supervise staff, assist with rostering and social media updates, and participate in revenue management while ensuring safety and health compliance for a great guest experience.

Qualifications

• Experience in hotel/motel management or similar hospitality role.
• Strong understanding of reservations systems (Booking.com, TripAdvisor, Expedia, etc.).
• Proven leadership and customer service skills.
• Ability to work flexible hours, including weekends and public holidays.
• Experience with RMS reservations system.

Responsibilities

• Carry out daily motel operations, including check-ins, check-outs and guest inquiries
• Supervise and monitor housekeeping
• Handle bookings, cancellations, online reservation systems, guest communication and reviews
• Ensure excellent customer service and resolve any guest concerns efficiently
• Assist and supplement the housekeeping team with their tasks to ensure the rooms are ready on time
• Maintain overall motel cleanliness indoors and outdoors, safety, and compliance with health regulations
• Monitor occupancy levels and assist in revenue management
• Oversee stock control and ordering of supplies on the request of the manager
• Assist with basic rostering, timesheets and staff management
• Assist with social media posts

Skills

Leadership

Customer service

Reservations systems

Tools

RMS

OTA platforms

Job description

Chelsea Park Motor Lodge in Nelson is seeking a hands-on Motel Assistant Manager to oversee daily operations, guest services, front office tasks and support housekeeping to maintain high cleanliness standards.

You will manage bookings, respond to inquiries, supervise staff, assist with rostering and social media updates, and participate in revenue management while ensuring safety and health compliance for a great guest experience.