Motel Assistant Manager/Receptionist/Housekeeper

Aoraki Court; Timaru; On-site; NZD 48,000 - 68,000; Full time

Job summary

Aoraki Court Motel invites applications for a role combining front desk reception, housekeeping supervision, and general administrative support. You will greet guests, manage bookings, coordinate housekeeping, and assist with maintenance coordination to ensure guest comfort and satisfaction.

Expect to oversee daily operations, mentor staff, and maintain high cleanliness and safety standards within a busy motel environment in Timaru, Canterbury, New Zealand.

Qualifications

• Experience leading teams in hospitality or related settings.
• Clear communication with guests, staff and management.
• Reliable and punctual with strong organizational skills.
• Ability to multitask in a busy environment and maintain high standards.
• Attention to detail and commitment to quality service.

Responsibilities

• Greet guests and assist with check-in/check-out and inquiries.
• Manage reservations, modifications, cancellations and records.
• Oversee housekeeping tasks and room readiness.
• Coordinate laundry, cleaning and public area maintenance.
• Monitor health and safety practices and report issues.
• Support operations including grounds and minor repairs as needed.
• Utilize booking system and MS Office for guest data and reporting.

Skills

Leadership

Communication

Reliability

Multitasking

Attention to detail

Tools

MS Word

Excel

Outlook

Seekom

Job description

Motel Assistant Manager/Receptionist/Housekeeper

• Greet guests warmly and assist with check-in and check-out procedures.
• Handle guest inquiries, requests, and concerns promptly and professionally.
• Provide information about local attractions, dining options, and activities.

2. Administrative Support

• Manage reservations, including bookings, modifications, and cancellations.
• Maintain accurate records of guest information, payments, and room assignments.
• Handle cash transactions and maintain a balanced cash drawer.
• Assist with inventory management and ordering of supplies as needed.

3. Housekeeping and Laundry Duties

• Remove used linens, towels, and rubbish from guest rooms and common areas.
• Perform thorough cleaning tasks such as vacuuming, dusting, and sanitizing surfaces.
• Efficiently handle laundry duties, including washing, drying, folding, and ironing linens and garments.
• Ensure all rooms and public areas are kept tidy and presentable.
• Adhere to health and safety standards at all times.

4. Operations Support

• Collaborate with housekeeping staff to ensure rooms are cleaned and prepared for guests.
• Assist with maintenance issues and coordinate repairs as necessary.
• Monitor and respond to online reviews and feedback to maintain high guest satisfaction levels.

5. Grounds & Maintenance

• Regular mowing of lawns and edges, when required.
• Regular spraying of weeds as required.
• Regular weeding, pruning, and maintenance of gardens.
• Regular watering of gardens, shrubs, etc.
• Other ground work as required.
• Maintain chattels in good working order.
• Make minor repairs, maintenance, and touch-up painting as required.
• Consult with owners regarding the employment of approved tradespeople for electrical, plumbing, and other repairs as required.
• Monitor diesel tank levels to ensure an adequate supply is maintained.

6. Skills and Experience

• Leadership and communication skills.
• Reliable, punctual, and trustworthy.
• Ability to multitask in a fast-paced environment.
• Excellent attention to detail and commitment to maintaining high standards.
• Previous experience in a housekeeping supervisory or head housekeeper role.
• Experience in a motel, hotel, or similar accommodation setting.
• Knowledge of cleaning procedures, equipment, and chemical use.
• Understanding of workplace health and safety practices.

7. Qualifications

• Minimum 6 months experience in hospitality, customer service, or a related field.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency in computer systems, including MS Word, Excel, Outlook, and the Seekom booking reservation system.
• Experience in providing staff training.
• Ability to multitask and work effectively in a fast-paced environment.
• Flexibility to work varied shifts, including weekends and holidays.