Experienced Self Checker

Sofitel; Queenstown; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Hotel staff discount

Career progression

Uniform provided

Job summary

Sofitel Queenstown is seeking an experienced Housekeeping professional to support daily room and public area cleaning to the highest luxury standards. You will induct and train staff, monitor performance, and collaborate with Front Office and Maintenance to ensure guest satisfaction.

With proven experience in a luxury hotel, strong grooming and communication, you will drive impeccable cleanliness and guest care while maintaining safety and stock controls.

Qualifications

• 3 years experience in Housekeeping.
• Experience in luxury market; previous 5 Star experience preferred.
• Sound knowledge of Opera, preferred.
• Well groomed & articulate in communication.

Responsibilities

• Assist the Housekeeping Assistant Manager or Supervisor in daily room and public/staff area checks to specified performance standards.
• Carry out cleaning duties as required and to specified performance standards.
• Induct new staff into the team and department; ensure duties are performed in line with Hotel policies.
• Identify training needs and deliver re-training to meet performance standards.
• Suggest improvements to procedures and ensure tasks are completed within time frames.
• Manage stock levels and ensure department equipment is maintained to a high standard.
• Handle cleaning materials safely and adhere to Health, Safety and Environment policies.
• Liaise with Front Office and Maintenance regarding ready rooms and guest requirements.

Skills

Time management

Organisational skills

Autonomy

Communication

Tools

Opera

Job description

Company Description

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.

Company Description

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.

Luxury Purpose

To work with the Assistant Housekeeping Manager and Housekeeping Supervisor to ensure the efficient and cost effective running of the Department, achieving the standards of cleanliness and guest care outlined by Hotel policies and procedures.

Job Description

• Assist the Housekeeping Assistant Manager or Supervisor in the daily checking of rooms and public/staff areas to specified performance standards. Complete the checklist for each room checked.
• Carry out cleaning duties as required and to specified performance standards.
• Induct new staff into the team, department and Hotel in the first week of their employment. Ensure yourself and staff under your control carry out their duties in accordance with the Hotel and Department Policies & Procedures.
• Be pro-active in assessing on the job training/re-training requirements and deliver to employees to meet specified performance standards.
• Inform your Manager or Supervisor of any suggestions that you or the team may have. Suggest any improvements that could be made to improve existing procedures. Action if possible.
• Take responsibility to ensure all required tasks are completed accurately and within given time frames. Ensure a concise hand over.
• Ensure required levels of stock are available.
• Ensure all department equipment and work areas are maintained to a high standard.
• Use safe manual handling techniques, chemical handling & storage, practice safe work habits following Accor Health, Safety and Environment policies, wear protective clothing provided where necessary and take a consultative role in assisting and maintaining a clean, tidy work area and a healthy and safe working environment.
• Ensure the correct handling of guest laundry and lost property by yourself and your team.
• Liaise with Front Office and Maintenance regarding "ready" rooms ensuring guest requirements are met.
• Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.
• Ensure all department equipment is maintained to a high standard.
• Order the linen as per procedure ensuring correct quantities are available.
• Order stock as per procedure and as required, ensuring enough but not excessive stock is held.
• Ensure security of guest rooms and keys.
• Respond to requests professionally & with a sense of urgency.
• Training of new staff members and re-training of existing staff as required.
• Assist with regular stocktaking.
• Carry out Public Areas Attendant or Houseperson duties as required

Qualifications

• 3 years experience in Housekeeping
• Experienced in the luxury market, previous 5 Star experience preferred.
• Sound knowledge of Opera, preferred.
• Well groomed & articulate in communication.

Excellent time management, organisational skills and ability to work autonomously.

Additional Information

• Express entrepreneurial spirit & leadership, can embody French Art de Vivre
• Demonstrate "Humble Excellence", distinguished presence, excellence, savoir-faire and attention to details ("Cousu Main")
• Is a team-player, passionate, warm, social, demonstrate genuine care for others
• Show a good sense of luxury, create stories, rituals and traditions
• Be a "Francophile": interest and curiosity about French language, culture, history, cuisine:
• Demonstrate open mindedness, creativity & innovation
• Cultural link: demonstrate interest in local arts & culture, gastronomy, fashion, modern designs

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Guaranteed 30 hours per week, day, evening and weekend shifts.