Mitre 10 Waihi - Trade Support

Mitre 10; Taupo; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Birthday Leave

Trauma Insurance

Bonus Scheme

Perks App discounts

Job summary

Mitre 10 Waihi is seeking a full-time, fixed-term Trade Support team member to join our busy Trade unit, providing essential administrative and customer support. You will prepare quotes, process orders, coordinate deliveries, and build strong relationships with trade customers while working Monday to Friday, 7:00am to 3:30pm.

The fixed-term period runs to February 2027, with opportunities for training and development.

Qualifications

• Experience preparing quotes and estimates.
• Strong administration and organisation skills.
• Excellent written and verbal communication.

Responsibilities

• Preparing quotes and estimates for trade customers
• Processing customer orders and coordinating deliveries
• Providing phone and email support to trade customers
• Assisting with account enquiries and order tracking
• Supporting the Trade team with administration and reporting
• Building strong relationships with customers, suppliers, and internal teams
• Helping to ensure a smooth and efficient experience for our trade customers

Skills

Quotes & estimates

Administration

Customer service

Time management

Communication

MS Office

Tools

Inventory software

Order processing software

Job description

Mitre 10 Waihi is a proud family-owned and operated local business. As a growing and diverse company, our vision is to provide quality products, exceptional value, and expert advice, ensuring our customers enjoy an affordable and seamless DIY experience.

Trade is a key part of our business, and we're looking for someone to provide essential administrative and customer support to our busy Trade team. This office-based role plays an important part in delivering exceptional service to our trade customers, from preparing quotes and processing orders through to coordinating projects and building strong customer relationships.

We have an exciting opportunity for a full-time, fixed-term Trade Support team member to join our team.

Hours: Monday to Friday, 7:00am to 3:30pm (40 hours per week)

Fixed-term period: Ending February 2027

What you'll be doing

• Preparing quotes and estimates for trade customers
• Processing customer orders and coordinating deliveries
• Providing phone and email support to trade customers
• Assisting with account enquiries and order tracking
• Supporting the Trade team with administration and reporting
• Building strong relationships with customers, suppliers, and internal teams
• Helping to ensure a smooth and efficient experience for our trade customers

We're looking for someone who has:

• Trade, timber, production, or building industry knowledge
• Experience preparing quotes and estimates
• Strong computer and administration skills
• Excellent written and verbal communication skills
• Outstanding attention to detail and accuracy
• Strong organisational and time management skills
• The ability to multitask and thrive in a fast-paced environment
• A positive, can-do attitude and willingness to learn
• A genuine desire to help our customers achieve their goals

You’ll also be:

• Confident using computerised inventory and ordering systems
• Analytical with strong problem-solving abilities
• Customer-focused and committed to delivering exceptional service
• Able to build strong working relationships with both internal and external stakeholders
• A team player who enjoys contributing to a positive team culture

In return, Mitre 10 can offer you:

• Competitive remuneration
• A supportive and positive team environment
• Excellent training and development opportunities
• Corporate discounts through Mitre 10's Perks App
• Staff benefits including Birthday Leave, Trauma Insurance, and Bonus Scheme

As part of our commitment to workplace health and safety, we require all team members to go through a pre-employment drug & alcohol screening.