Merchandise Team Member

JB Hi-Fi Group; Auckland; Hybrid; NZD 42,000 - 56,000; Full time

Benefits offered by this job

Fantastic discounts across the JB Hi‑F

12 weeks paid parental leave

Hybrid working for eligible roles

Employee Assistance Program (EAP)

Helping Hands workplace giving

Job summary

JB Hi-Fi in New Zealand is seeking a Merchandise Team Member to maintain stock replenishment and merchandising standards, while supporting the JB Hi-Fi brand and overall store experience for customers both in-store and online.

You will work as part of a collaborative team, delivering high-quality customer service, handling queries, and assisting with counter duties where needed. The role supports hybrid working in eligible positions and offers development opportunities within the JB Hi-Fi Group.

Qualifications

• Thrives in a fast-paced retail setting.
• Focus on delivering excellent customer outcomes.
• Keeps high attention to detail across tasks.

Responsibilities

• Maintaining product replenishment and merchandising (point of sale placement) across the store as required.
• Contributing to the JB Hi‑Fi brand and store experience to the highest standards through quality merchandising, in-store marketing, and presentation.
• Working collaboratively as part of a team to deliver a positive experience for both instore and online customers and effectively resolve customer complaints and queries.
• Assist with customer service requirements including counter duties as required.

Skills

Merchandising

Customer service

Teamwork

Attention to detail

Fast-paced environment

Job description

At JB Hi-Fi, we’re more than just one of New Zealand’s most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our growing store network, online, and in our commercial division, JB Hi-Fi Business.

JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you.

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi, The Good Guys and E&S Trading in Australia).
• Fantastic discounts across the JB Hi-Fi Group.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

As a Merchandise Team Member, you will have the opportunity to deliver effective and efficient merchandising activities, ensuring compliance to core policy and procedures, including:

• Maintaining product replenishment and merchandising (point of sale placement) across the store as required
• Contributing to the JB Hi-Fi brand and store experience to the highest standards through quality merchandising, in-store marketing, and presentation
• Working collaboratively as part of a team in delivering a positive experience for both instore and online customers and effectively resolve customer complaints and queries as required
• Assist with customer service requirements including counter duties as required

Qualifications

• A vibrant and driven professional who thrives in a fast-paced environment and relish the opportunity to be at the forefront of all the new tech products!
• Results-driven with a strong focus on delivering the best customer outcomes
• Strong multi-tasking skills, coupled with your keen eye for detail will see your success in this role

JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria).