Merchandise Team Member

JB Hi-Fi; Auckland; Hybrid; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid working model

Staff discounts

12 weeks parental leave

Employee assistance program

Job summary

JB Hi-Fi in Auckland, New Zealand, is seeking a Merchandise Team Member to deliver effective merchandising across the store and online channels. You'll help maintain replenishment, setup point-of-sale, and contribute to the JB Hi-Fi brand experience.

Join a fast-paced team that values customer outcomes, teamwork, and attention to detail. We offer hybrid working for eligible roles, competitive remuneration, staff discounts, and career development opportunities.

Qualifications

• Thrives in a fast-paced environment.
• Positive can-do attitude.
• Results-driven with focus on delivering customer outcomes.
• Strong multi-tasking skills with keen eye for detail.

Responsibilities

• Maintain product replenishment and merchandising across the store.
• Contribute to brand and store experience through merchandising and in-store marketing.
• Collaborate with team to deliver a positive experience for instore and online customers; resolve queries.
• Assist with customer service requirements including counter duties as required.

Skills

Fast-paced environment

Customer service

Team collaboration

Attention to detail

Multitasking

Positive attitude

Job description

Company Description

At JB Hi-Fi, we’re more than just one of New Zealand’s most trusted retailers – our team is passionate, knowledgeable, and down-to‑earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world‑class brands and exceptional customer service across our growing store network, online, and in our commercial division, JB Hi-Fi Business.

JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you.

Why join JB Hi‑Fi?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi‑Fi Group (which includes JB Hi‑Fi, The Good Guys and E&S Trading in Australia).
• Fantastic discounts across the JB Hi‑Fi Group.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

As a Merchandise Team Member, you will have the opportunity to deliver effective and efficient merchandising activities, ensuring compliance to core policy and procedures, including:

• Maintaining product replenishment and merchandising (point of sale placement) across the store as required
• Contributing to the JB Hi‑Fi brand and store experience to the highest standards through quality merchandising, in-store marketing, and presentation
• Working collaboratively as part of a team in delivering a positive experience for both instore and online customers and effectively resolve customer complaints and queries as required
• Assist with customer service requirements including counter duties as required

Qualifications

• A vibrant and driven professional who thrives in a fast‑paced environment and relish the opportunity to be at the forefront of all the new tech products!
• Positive can‑do attitude
• Results‑driven with a strong focus on delivering the best customer outcomes
• Strong multi‑tasking skills, coupled with your keen eye for detail will see your success in this role

JB Hi‑Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.