Merchandise Coordinator

JB Hi-Fi; Napier; Hybrid; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Staff discounts across JB Hi‑Fi Group

Hybrid working options

12 weeks parental leave for eligible

Job summary

JB Hi‑Fi Napier is seeking an enthusiastic Merchandise Coordinator to join our team and help drive sales through effective merchandising execution and policy compliance. You will maximise efficiency while ensuring a positive shopping experience for customers both in-store and online.

We value teamwork, a strong customer focus, and a proactive can-do attitude. This role offers hybrid work options and opportunities for growth within the JB Hi‑Fi Group.

Qualifications

• Experience in merchandise/events in retail environments.
• Positive, can-do attitude and willingness to learn.
• Strong customer-service orientation and problem-solving skills.
• Ability to multitask and stay organized in a fast-paced setting.

Responsibilities

• Collaborate with store team to deliver a positive in-store and online customer experience.
• Coordinate day-to-day merchandising tasks, planners, guides, and new product initiatives.
• Contribute to JB Hi‑Fi brand and store presentation through merchandising and in-store marketing.
• Build and maintain effective relationships with internal and external stakeholders.

Skills

Merchandising knowledge

Customer service

Team player

Attention to detail

Job description

Company Description

At JB Hi-Fi, we’re more than just one of New Zealand’s most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our growing store network, online, and in our commercial division, JB Hi‑Fi Business.

JB Hi‑Fi is the perfect place to power your career, and we’re excited to hear from you.

Why join JB Hi-Fi?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi‑Fi Group (which includes JB Hi‑Fi, The Good Guys and E&S Trading in Australia).
• Fantastic discounts across the JB Hi‑Fi Group.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

We are searching for an enthusiastic and highly motivated Merchandise Coordinator to join our friendly team!

As a Merchandise Coordinator, you will have the opportunity to contribute to the continued sales growth of the store by effectively executing company merchandising objectives. Deliver merchandising excellence, by ensuring policies and procedures are followed, merchandise compliance is ensured, and efficiency is maximised.

• Work collaboratively as part of a team in delivering a positive experience for both instore and online customers and effectively resolve customer complaints and queries as required.
• Coordinating the day‑to‑day merchandising tasks, planners, set up guides and new product initiatives
• Contribute to the JB HIFI brand and store experience to the highest standards through quality Merchandising, in‑store marketing and presentation
• Building and maintaining effective working relationships with internal and external stakeholder

JB Hi‑Fi operates seven (7) days a week (in most areas) and flexibility with hours is essential.

Qualifications

• An individual who loves working in a casual fun atmosphere!
• You will thrive in a retail environment and draw upon your knowledge of Merchandise (events, promotional activities, etc) or Operations (stock flow, inbound and outbound goods, etc)
• Positive can‑do attitude
• Result‑driven with a strong focus on delivering the best customer outcomes
• Strong multi‑tasking skills, coupled with your keen eye for detail

Additional Information

JB Hi‑Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.