Membership Growth & Experience Specialist

Master Plumbers; Wellington; Presencial; NZD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Master Plumbers in Wellington, New Zealand, is seeking a Member Services Advisor to grow and develop our membership. You will manage the member journey from first enquiry through to ongoing engagement, onboard new members, and use member feedback and data to spot trends and opportunities to strengthen support.

You’ll build lasting relationships with members, understand their needs, and turn insights into improved experiences across our services.

Formación

• Experience in membership, customer experience or a similar role would be useful.
• More important is your ability to build strong relationships, spot opportunities and follow through.

Responsabilidades

• Grow a strong pipeline of prospective members and identify opportunities.
• Own the member journey from initial enquiry through joining and ongoing engagement.
• Build strong relationships with members and use feedback and trends to improve engagement and retention.
• Collaborate with regional branches, marketing and wider teams to enhance systems, services and processes that support members.

Conocimientos

Commercial confidence

Relationship skills

Results-focused

Data-driven

Organisational skills

Curiosity

Descripción del empleo

Master Plumbers in Wellington, New Zealand, is seeking a Member Services Advisor to grow and develop our membership. You will manage the member journey from first enquiry through to ongoing engagement, onboard new members, and use member feedback and data to spot trends and opportunities to strengthen support.

You’ll build lasting relationships with members, understand their needs, and turn insights into improved experiences across our services.