Medical Receptionist

Pacific Radiology; Dunedin; On-site; NZD 40,000 - 54,000; Part time

Benefits offered by this job

5 weeks annual leave

Southern Cross health insurance

Professional training and development

Employee Assistance Programme

Job summary

Pacific Radiology Breast Clinic Dunedin is seeking a friendly Medical Receptionist to join our team. This permanent part-time role provides frontline reception, patient scheduling, and efficient booking of imaging appointments, while delivering a warm, professional experience for patients, referrers, and staff.

You will input information into the radiology information system (RIS), maintain accurate records, coordinate funding pathways where applicable, and work 24 hours across three rostered

Qualifications

• Excellent oral and written communication skills.
• Demonstrated delivery of excellent customer service.
• A genuine interest in women's health.
• The ability to work flexible hours as rostered.
• Exceptional organisational skills and ability to prioritise workload.
• Maintains discretion and confidentiality per privacy laws.
• Experience with a radiology information system is a plus.

Responsibilities

• Provide frontline reception and welcoming service for patients, referrers and staff.
• Schedule and book imaging appointments per booking protocols.
• Input patient details into the radiology information system (RIS) accurately.
• Identify funding pathways and liaise with clinical staff to ensure appointments run to schedule.

Skills

Customer service

Communication

Organisation

Discretion

Rostered hours

Education

NCEA Level 3

Tools

RIS system

Job description

Be the welcoming face of Pacific Radiology Breast Clinic Dunedin. Permanent part-time, 24 hours over 3 days per week

Dunedin

• Permanent part-time, 24 hours over 3 days per week — great work-life balance
• 5 weeks annual leave + Southern Cross health insurance, employer-paid
• Join NZ's leading private radiology provider with nationwide reach

He whakamārama mō te tūranga mahi | About the role

The Medical Receptionist role provides a frontline reception service that contributes positively to the company's image by providing a quality and timely service to patients, referrers, funders, and internal staff, as well as the successful coordination and booking of patient imaging appointments. This is a permanent, part-time position working 24 hours over 3 rostered days per week, based at our Dunedin clinic.

You will be the welcoming face and voice of our clinic, ensuring every patient feels supported from the moment they arrive or call. You will ensure all parties interacting with Pacific Radiology are dealt with in a warm and empathetic manner, welcoming patients, callers and others while determining and fulfilling their needs. The service has a focus on women's health, reducing inequalities for priority women, Māori and Pasifika and improving participation for all eligible women.

You will schedule and book imaging appointments as per booking protocols, communicating with patients all relevant information regarding their specific examination, including any preparation requirements.

You will also accurately input information into the radiology information system (RIS), maintain accurate records of patient medical and personal details, and identify the correct funding pathway, adhering to ACC funding protocols where applicable. You will liaise with clinical staff to ensure appointments run to schedule and with referring doctors or practitioners regarding patients' imaging requirements, while maintaining the privacy and security of all documents and patient information at all times.

Nestled on the scenic southeast coast of New Zealand, Dunedin is a city that seamlessly blends natural beauty and a rich heritage. Known for its stunning landscapes — ranging from rugged coastlines to lush rolling hills — Dunedin offers a lifestyle that is as inspiring as it is relaxing. The city boasts an enviable work-life balance, with short commutes, affordable living, and a vibrant arts and cultural scene.

Ngā pūkenga e rapu nei mātou | About you

We are looking for someone with:

• Excellent oral and written communication skills, with the ability to interact and communicate with a diverse range of people
• Demonstrated delivery of excellent customer service through exemplary interpersonal skills
• A genuine interest in woman's health
• The ability to work flexible hours as rostered
• Exceptional organisational skills, with the ability to effectively manage and prioritise their own workload
• The ability to maintain absolute discretion and confidentiality in accordance with company procedures and privacy laws and regulations
• Proficient navigation and use of computer systems and software (experience with a radiology information system is an advantage)
• NCEA Level 3 or other Tertiary Qualification
• Please note you must have the legal right to work in New Zealand. We are unable to provide visa sponsorship for this role.

For this great opportunity, we are looking for someone who can demonstrate our values:

• Patients are our why — We are dedicated to improving health outcomes for our communities across Aotearoa / New Zealand. Our patients are at the heart of everything we do.
• Manaaki is at our core — We show care, empathy, support, and integrity in our interactions with each other, our patients and referrers.
• Our team is our greatest strength — We work together and support each other. We collaborate nationally and regionally. And importantly, we have fun with our fabulous colleagues!
• Excellence is our ambition — We strive for the best possible outcomes, through quality, continuous improvement, and exceptional performance. We are unapologetic in our desire to improve.

Ngā hua mōu | What's in it for you

The chance to enhance your career in an evolving work environment whilst making a difference to the health of everyday New Zealanders. This mahi makes a difference. We offer a competitive salary and staff benefits package including:

• Generous leave: 5 weeks annual leave and in addition up to 5 days domestic leave annually (pro rata)
• Southern Cross health insurance provided by the employer
• Professional training and development opportunities
• Employee Assistance Programme (EAP)

Ko wai mātou | About us

Pacific Radiology is part of the RHCNZ Medical Imaging Group, providing the best radiology care possible through collaborative partnerships, clinical excellence, and investment in our people, research and technology. Across RHCNZ, New Zealand's leading private radiology provider, we are dedicated to making world-class radiology services accessible to every person, in every community, enabling better health outcomes for all New Zealanders. Our nationwide network includes more than 140 specialist radiologists working throughout our 73+ clinics, across three iconic brands — Auckland Radiology, Bay Radiology and Pacific Radiology.

We place importance on our people having a sense of belonging, so if you require adjustments to fully participate in the recruitment process, please let us know.