Medical Administration - Specialist Practice

Aotearoa New Zealand Association of Social Workers; Ōrākei; On-site; NZD 50,000 - 65,000; Full time

Job summary

The Orthopaedic Group in Auckland is seeking an experienced Medical Administrator to support our surgeons and clinic operations. This onsite role emphasizes managing patient appointments, maintaining records, and coordinating pre- and post-operative care with a patient-centered approach.

You will work with the clinical team to ensure smooth patient journeys, handle inquiries, and uphold privacy standards. A minimum of two years in healthcare administration is required, and the position is not

Qualifications

• Minimum 2 years of proven experience in healthcare administrative or medical reception.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency with Microsoft Office, Outlook, and EMR systems.
• Knowledge of medical billing processes and insurance procedures.

Responsibilities

• Schedule referrals and clinic appointments.
• Coordinate patient bookings with surgeons and healthcare providers.
• Provide warm, professional customer service to patients and visitors.
• Maintain accurate patient records following privacy standards.
• Respond to email and phone enquiries efficiently.
• Assist in organizing pre-operative and post-operative processes.
• Coordinate information between patients, surgeons, and clinical team to ensure a smooth patient journey.

Skills

Healthcare administration

Microsoft Office

Outlook

EMR systems

Communication

Privacy and confidentiality

Tools

Electronic Medical Records (EMR)

Medical billing software

Job description

Medical Administration - Specialist Practice

Hours: 40 hours per week, Monday to Friday, 8:30am-5:00pm

Location: Onsite Role - no ability to work from home.

About Us:

The Orthopaedic Group is a leading specialist practice comprising four Orthopaedic Surgeons with expertise in spine, hip, knee, and shoulder conditions. Our team is dedicated to delivering high-quality, patient-centred care. We are seeking an experienced and professional Medical Administrator to join our practice and support the smooth and efficient running of our clinic.

This is an onsite role with no ability to work from home.

About the Role:

As a Medical Administrator, you will play a pivotal role in ensuring seamless administrative operations, maintaining excellent patient communication, and supporting our surgeons and clinical team. You will be responsible for managing patient appointments, maintaining accurate records, coordinating pre- and post-operative care, and delivering exceptional service to patients and their families.

This position requires a high level of professionalism, reliability, and attention to detail. It is not an entry-level role. A minimum of two years previous medical administrative experience is required.

Key Responsibilities:

Scheduling & Coordination

Process referrals and schedule clinic appointments.

Coordinate patient bookings with surgeons and other healthcare providers.

Ensure timely and clear communication to patients regarding appointments and surgical planning.

Patient Relations

Provide warm, professional customer service to all patients and visitors.

Front orthopaedic clinics, manage waiting room flow, and set appropriate patient expectations.

Address patient queries and concerns promptly and professionally.

Administrative Support

Maintain accurate patient records in accordance with privacy and clinical standards.

Manage forms, documentation, and general administrative tasks.

Respond to email and phone enquiries efficiently.

Patient Care Coordination

Assist in organising pre-operative and post-operative processes.

Ensure a smooth patient journey by coordinating information between patients, surgeons, and the wider clinical team.

Work closely with surgeons, nurses, the Practice Manager, and other team members to support high-quality care delivery.

Contribute to a positive, collaborative, and professional practice environment.

Requirements:

2+ years of proven experience in a healthcare administrative or medical reception role.

Strong organisational and multitasking skills.

Excellent communication and interpersonal abilities.

Proficiency with Microsoft Office, Outlook, and electronic medical record systems.

Knowledge of medical billing processes and insurance-related procedures.

Ability to work effectively in a fast-paced specialist environment.

Accurate and efficient keyboard skills.

Demonstrated reliability and consistent attendance.

Eligibility to work in New Zealand.

Onsite role only – no work-from-home option.

Compliance Requirements:

Mandatory NZ Police vetting (due to working with patients under 16).

Credit check.

Minimum of two professional references.

Personal Attributes

High level of professionalism and personal presentation.

Strong attention to detail and accuracy.

Calm, composed, and able to manage competing demands.

Discreet and able to maintain confidentiality under the Privacy Act 2020.

Confident communicator with excellent problem-solving skills.

Positive attitude and commitment to supporting patient care.

Competitive salary package.

Opportunities for professional growth and development.

Supportive and collegial team environment.

Make a meaningful difference in the lives of our patients.

The Orthopaedic Group is an equal opportunity employer. We welcome applications from all qualified candidates and look forward to adding a committed professional to our team.