Marketing & Ticketing Manager

Tauranga; Tauranga; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

5 weeks’ annual leave

Flexible hours

Career development opportunities

Job summary

Baycourt Community & Arts Centre, part of Tauranga City Council, seeks a Marketing & Ticketing Manager to lead marketing, audience development and ticketing for two city venues. You’ll drive campaigns, analyse data and build audience engagement to grow attendance and revenue.

You’ll combine strategic thinking with hands-on leadership and work with promoters and partners to deliver memorable events. Flexible, community-minded team culture is offered.

Qualifications

• Senior marketing, audience development or communications experience.
• Strong leadership and relationship-building skills.
• Proven track record delivering campaigns and commercial results.
• Experience using customer data to grow audiences.
• Passion for arts, events, culture and community engagement.

Responsibilities

• Lead marketing, audience development and ticketing for two venues.
• Deliver campaigns to drive attendance and revenue.
• Use insights to grow audiences and enhance experiences.
• Build relationships with promoters and community partners.
• Lead and develop the marketing and ticketing team.

Skills

Senior marketing

Leadership

Campaign management

CRM & data analytics

Relationship building

Arts & events knowledge

Tools

CRM systems

Ticketing systems

Job description

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Love the thrill of live events? Passionate about delivering great marketing and ticketing services?

Baycourt Community & Arts Centre is looking for a dynamic Marketing & Ticketing Manager to lead the team responsible for getting audiences through Baycourt's doors and into unforgettable experiences.

From international touring productions and local theatre, to community events, conferences, festivals and everything in between, Baycourt is at the heart of arts, culture and entertainment in Tauranga. This is your opportunity to help shape how our community connects with the performing arts while driving audience growth and engagement.

Te Tūranga | About the role

As the Marketing & Ticketing Manager, you'll lead the marketing, communications, audience development and ticketing functions for our two city centre venues – Baycourt Community & Arts Centre and The Cargo Shed. You'll be responsible for creating and delivering campaigns that capture attention, build loyalty and drive attendance across a diverse range of events and activities.

You’ll combine strategic thinking with hands‑on leadership, using customer insights, creativity and commercial acumen to help Baycourt take the next step in its evolution.

No two days are the same. One day you might be launching a major festival season, the next analysing ticket sales trends, developing audience growth initiatives, or supporting a community event that’s bringing people together in new and meaningful ways.

What you’ll be doing:

• Leading Baycourt's marketing, audience development and ticketing strategies
• Delivering campaigns that drive attendance, engagement and revenue
• Using customer insights and data to grow audiences and enhance experiences
• Building strong relationships with promoters, stakeholders and community partners
• Leading and developing a high-performing marketing and ticketing team.

Ngā Pukenga | What you’ll need to succeed

You’ll be an experienced marketing leader who enjoys both strategy and execution. You’re comfortable working with data, motivated by results, and genuinely excited about connecting people with experiences they'll remember.

Ideally, you’ll have:

• Experience in a senior marketing, audience development, ticketing or communications role
• Strong leadership and relationship-building skills
• A proven track record delivering successful campaigns and commercial results
• Confidence using customer data, CRM and ticketing systems
• A passion for arts, events, culture and community connection.

At Tauranga City Council, our work has a direct impact on the city and the people who call it home. From planning for growth to delivering everyday services, our teams help shape a city we can all be proud of.

If you’re collaborative, forward-thinking, and community minded, you’ll find meaningful work and opportunity here.

We offer a supportive and flexible workplace, with benefits including 5 weeks’ annual leave, flexible hours and career development opportunities.

We’re committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.

If you need any support or adjustments to take part in our recruitment process, please contact our Talent Acquisition team at [e-mail]

Applications will close Friday 16th October

• You must have the legal right to live and work in New Zealand to apply for this role.
• Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies. We will not pay fees or commissions related to unsolicited contact.