Marketing & Ticketing Manager

Tauranga City Council; New Zealand; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

5 weeks' annual leave

Flexible hours

Career development opportunities

Job summary

Tauranga City Council’s Baycourt Community & Arts Centre seeks a dynamic Marketing & Ticketing Manager to lead the team delivering campaigns, audience growth and ticketing for Baycourt and The Cargo Shed. You’ll blend strategy with hands-on leadership to captivate audiences across events, theatre and community programs.

You’ll use customer data and CRM insights to optimise campaigns, drive attendance and revenue, and build strong partnerships with promoters and community stakeholders.

Qualifications

• Senior marketing leadership or audience development experience.
• Proven ability to deliver campaigns with commercial results.
• Strong skills in relationship-building and stakeholder management.
• Comfort with data, CRM and ticketing platforms.
• Passion for arts, events, culture and community connection.

Responsibilities

• Leading Baycourt's marketing, audience development and ticketing strategies
• Delivering campaigns that drive attendance, engagement and revenue
• Using customer insights and data to grow audiences and enhance experiences
• Building strong relationships with promoters, stakeholders and community partners
• Leading and developing a high‑performing marketing and ticketing team.

Skills

Senior marketing leadership

Audience development

Relationship-building

Campaign delivery

Data-driven decision making

Tools

CRM system

Ticketing system

Job description

Marketing & Ticketing Manager

Company: Tauranga City Council

Job Type: Full Time

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te tika, kia herea ki te pono. Kia mau, kia ita, kia ū – haumi e, hui e, tāiki e!

Love the thrill of live events? Passionate about delivering great marketing and ticketing services?

Baycourt Community & Arts Centre is looking for a dynamic Marketing & Ticketing Manager to lead the team responsible for getting audiences through Baycourt's doors and into unforgettable experiences.

From international touring productions and local theatre, to community events, conferences, festivals and everything in between, Baycourt is at the heart of arts, culture and entertainment in Tauranga. This is your opportunity to help shape how our community connects with the performing arts while driving audience growth and engagement.

Te Tūranga | About the role

As the Marketing & Ticketing Manager, you'll lead the marketing, communications, audience development and ticketing functions for our two city centre venues – Baycourt Community & Arts Centre and The Cargo Shed. You'll be responsible for creating and delivering campaigns that capture attention, build loyalty and drive attendance across a diverse range of events and activities.

You'll combine strategic thinking with hands‑on leadership, using customer insights, creativity and commercial acumen to help Baycourt take the next step in its evolution.

No two days are the same. One day you might be launching a major festival season, the next analysing ticket sales trends, developing audience growth initiatives, or supporting a community event that's bringing people together in new and meaningful ways.

What you'll be doing:

• Leading Baycourt's marketing, audience development and ticketing strategies
• Delivering campaigns that drive attendance, engagement and revenue
• Using customer insights and data to grow audiences and enhance experiences
• Building strong relationships with promoters, stakeholders and community partners
• Leading and developing a high‑performing marketing and ticketing team.

Ngā Pukenga | What you'll need to succeed

You'll be an experienced marketing leader who enjoys both strategy and execution. You're comfortable working with data, motivated by results, and genuinely excited about connecting people with experiences they'll remember.

Ideally, you'll have:

• Experience in a senior marketing, audience development, ticketing or communications role
• Strong leadership and relationship‑building skills
• A proven track record delivering successful campaigns and commercial results
• Confidence using customer data, CRM and ticketing systems
• A passion for arts, events, culture and community connection.

Tō Tātou Kaunihera | About Tauranga City Council

At Tauranga City Council, our work has a direct impact on the city and the people who call it home. From planning for growth to delivering everyday services, our teams help shape a city we can all be proud of.

If you're collaborative, forward‑thinking, and community minded, you'll find meaningful work and opportunity here.

We offer a supportive and flexible workplace.

• 5 weeks' annual leave
• flexible hours
• career development opportunities

You can find out more about working at Tauranga City Council here .

Applications will close Friday 16th October

We're committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.

• You must have the legal right to live and work in New Zealand to apply for this role.
• Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies. We will not pay fees or commissions related to unsolicited contact.