Marketing & Ticketing Manager

Tauranga City Council; Tauranga; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

5 weeks annual leave

Flexible hours

Career development opportunities

Job summary

Baycourt Community & Arts Centre in Tauranga is seeking a Marketing & Ticketing Manager to lead the marketing, audience development and ticketing functions for our city centre venues. You will blend strategic thinking with hands-on leadership, using data and customer insights to drive attendance, revenue and memorable experiences across festivals, theatre and community events.

Join Tauranga City Council for a supportive, flexible workplace with five weeks leave, flexible hours and clear

Qualifications

• Experience in a senior marketing, audience development, ticketing or communications role.
• Strong leadership and relationship-building skills.
• Proven track record delivering campaigns and commercial results.
• Confidence using customer data, CRM and ticketing systems.

Responsibilities

• Leading Baycourt's marketing, audience development and ticketing strategies.
• Delivering campaigns that drive attendance, engagement and revenue.
• Using customer insights and data to grow audiences and enhance experiences.
• Building strong relationships with promoters, stakeholders and community partners.
• Leading and developing a high-performing marketing and ticketing team.

Skills

Marketing leadership

Audience development

Ticketing

CRM systems

Stakeholder relationships

Tools

CRM systems

Job description

Job description:

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te tika, kia herea ki te pono. Kia mau, kia ita, kia ū - haumi e, hui e, tāiki e!
Love the thrill of live events? Passionate about delivering great marketing and ticketing services?
Baycourt Community & Arts Centre is looking for a dynamic Marketing & Ticketing Manager to lead the team responsible for getting audiences through Baycourt's doors and into unforgettable experiences.
From international touring productions and local theatre, to community events, conferences, festivals and everything in between, Baycourt is at the heart of arts, culture and entertainment in Tauranga. This is your opportunity to help shape how our community connects with the performing arts while driving audience growth and engagement.

Te Tūranga | About the role

As the Marketing & Ticketing Manager, you'll lead the marketing, communications, audience development and ticketing functions for our two city centre venues - Baycourt Community & Arts Centre and The Cargo Shed. You'll be responsible for creating and delivering campaigns that capture attention, build loyalty and drive attendance across a diverse range of events and activities.
You'll combine strategic thinking with hands-on leadership, using customer insights, creativity and commercial acumen to help Baycourt take the next step in its evolution.
No two days are the same. One day you might be launching a major festival season, the next analysing ticket sales trends, developing audience growth initiatives, or supporting a community event that's bringing people together in new and meaningful ways.

• Leading Baycourt's marketing, audience development and ticketing strategies
• Delivering campaigns that drive attendance, engagement and revenue
• Using customer insights and data to grow audiences and enhance experiences
• Building strong relationships with promoters, stakeholders and community partners
• Leading and developing a high-performing marketing and ticketing team.

Ngā Pukenga | What you'll need to succeed

You'll be an experienced marketing leader who enjoys both strategy and execution. You're comfortable working with data, motivated by results, and genuinely excited about connecting people with experiences they'll remember.
Ideally, you'll have:

• Experience in a senior marketing, audience development, ticketing or communications role
• Strong leadership and relationship-building skills
• A proven track record delivering successful campaigns and commercial results
• Confidence using customer data, CRM and ticketing systems
• A passion for arts, events, culture and community connection.

Tō Tātou Kaunihera | About Tauranga City Council

At Tauranga City Council, our work has a direct impact on the city and the people who call it home. From planning for growth to delivering everyday services, our teams help shape a city we can all be proud of.
If you're collaborative, forward-thinking, and community minded, you'll find meaningful work and opportunity here.
We offer a supportive and flexible workplace, with benefits including 5 weeks' annual leave, flexible hours and career development opportunities.
You can find out more about working at Tauranga City Council here.

Applications will close Friday 16th October

We're committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.

• You must have the legal right to live and work in New Zealand to apply for this role.
• Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies. We will not pay fees or commissions related to unsolicited contact.