Mandarin-Speaking Glowworm Cave Host & Guide

RealNZ; Te Anau; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Bring a friend along to experience for

Free or discounted experiences

Job summary

RealNZ is seeking a Mandarin Speaking Host for the Te Anau Glowworm Caves tours. You will warmly welcome Mandarin-speaking guests, provide engaging commentary, and guide them through the caves with safety and hospitality in mind.

You will escort guests, explain points of interest with enthusiasm, maintain cleanliness, and uphold food safety standards while supporting team safety and guest satisfaction. This is a full-time role with guaranteed hours at RealNZ.

Qualifications

• Fluent in Mandarin (and/or Cantonese) and English.
• Excellent communication and interpersonal skills.
• Strong customer service focus and attention to detail.
• Commitment to health and safety.
• Tourism industry knowledge is preferred.

Responsibilities

• Provide warm, friendly hosting and commentary in Mandarin (and/or Cantonese).
• Escort guests and explain points of interest with accuracy and enthusiasm.
• Maintain clean and well-presented public and service areas.
• Uphold food safety and hygiene standards.
• Support vessel, passenger, and staff safety at all times.
• Contribute to a positive team culture and guest satisfaction.

Skills

Mandarin fluency

English proficiency

Customer service

Job description

RealNZ is seeking a Mandarin Speaking Host for the Te Anau Glowworm Caves tours. You will warmly welcome Mandarin-speaking guests, provide engaging commentary, and guide them through the caves with safety and hospitality in mind.

You will escort guests, explain points of interest with enthusiasm, maintain cleanliness, and uphold food safety standards while supporting team safety and guest satisfaction. This is a full-time role with guaranteed hours at RealNZ.