Manager Membership

Auckland Council; New Zealand; On-site; NZD 100,000 - 140,000; Full time

Job summary

Auckland Art Gallery Toi o Tamaki (AAG TOT) seeks a Manager Membership to grow membership, fundraising and advocacy for the Gallery. You will lead a high-performing team and shape member experiences through digital and in-person programs.

Reporting to the Head of Philanthropy and Business Development, you will design the annual membership programme, set KPIs and budgets, and implement strategies for retention and growth across audiences, including digital campaigns and events.

Qualifications

• Experience in planning donor loyalty programmes.
• Strong communication and stakeholder management.
• Minimum three years in project management.
• Understanding membership operations and digital environments.

Responsibilities

• Lead the membership team to deliver a strategic programme.
• Develop and deliver initiatives to attract and retain members.
• Drive fundraising and advocacy aligned with gallery goals.
• Oversee digital developments for membership.
• Collaborate on cross-organisational projects affecting membership.
• Monitor KPIs and budgets for annual planning.

Skills

Strategic thinking

Team leadership

Donor loyalty

Project management

Data analytics

Communication

Job description

Manager Membership

Company : Auckland Council Job Type : Full Time New Zealand

Job Description - Manager Membership

• Grow membership, fundraising and advocacy for Auckland Art Gallery
• Shape member experiences through innovative digital & in-person programs
• Lead a high-performing team driving engagement, retention & growth

He angitūtanga: The opportunity

Tātaki Auckland Unlimited (TAU) is Tāmaki Makaurau Auckland's cultural, events and destination agency. It is an Auckland Council-controlled organisation that works to make Auckland a vibrant place to live and visit, through events, experiences and taonga (treasures).

The role of Membership Manager at Auckland Art Gallery Toi o Tamaki (AAG TOT) is responsible and accountable for all membership-related project and project outcome, achieving excellent results for Gallery Members and the Gallery. The role will develop a loyal group of paid members and raise funds and advocates for AAG TOT by leading a highly engaging, and profitable membership programme with a focus on growth, retention and long-term term donor pathway. Reporting to the Head of Philanthropy and Business Development, the role contributes to the team’s strategy and planning of goal setting of KPIs and budgets and future direction. The role leads the planning of the annual member programme and is accountable to annual outcomes and budgets.

Ngā kawenga matua: Key responsibilities

• Lead the membership team to deliver a high-performing membership programme that is approved by the Director and Lead Team as strategically integral to the Gallery's annual programme.
• Provide strategic leadership and critical thinking for member-specific and cross-organisational projects that impact membership, both in the physical and the digital space.
• Achieve ambitious financial and engagement KPIs with a small expenditure budget.
• With the support of the Head of Philanthropy and Business Development, align a strategy for retention and growth by designing, developing and delivering new programme, product and service initiatives or enhancements that attract, convert and retain new audience groups while maintaining already loyal Members. This may include activities including digital campaigns, fundraising events etc.
• Work collaboratively on eAD (e-newsletter) digital developments for Membership.
• Contribute to the digital strategy for Membership and Philanthropy and Business Development to ensure proposals and plans align with organisational digital project plans and resources in the Gallery's work with the TAU Digital team.

He kōrero mōu: About you

To be successful in this role, you will be a strategic thinker who understands the arts philanthropic environment with experience in planning innovative donor loyalty programmes and in leading staff and high-level stakeholder management. You will understand membership operations, have strong commercial and financial acumen and a minimum of three years solid project management experience and great communication skills.

We will be looking for specific competencies and experience, including:

• Understanding membership needs and best practice customer service
• Understanding digital environments
• Experience in generating events
• Excellent communication/marketing tools and developing loyalty programmes.
• With support from Marketing & Design, develop innovative and effective promotional and engagement strategies for different groups aimed at retention and growth of the community and donor pathways.
• Excellent data analytics skills and the ability to utilise data to analyse, design and develop membership and fundraising strategies

Ngā āhuatanga kei a mātou: What we offer

With working for TAU, as part of the wider Auckland Council Group, you'll gain access to many benefits and discounts, including discounted financial services and insurance, entertainment, lifestyle discounts and more.

In addition, you'll be joining a team of dedicated and respected experts working collaboratively across the region to contribute to Auckland's growth and development. We are committed to diversity and have a culture built on trust and valuing individual and collective contributions.

Applications close: 4 November 2026

Applications will be reviewed as they are received, and this advert may close early if a sufficient number of applications are received. Early applications are encouraged.

TātakiAuckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.