Luxury Front Office Team Leader — Guest Experience

Sofitel; Queenstown; On-site; NZD 67,000 - 71,000; Full time

Benefits offered by this job

Daily staff meals

Uniform & laundry allowance

F&B credit for personal use

Accor leadership training programmes

Discounted hotel stays and rates

Job summary

Sofitel Queenstown is seeking a Team Leader to manage the Front Office, Portering, and Night Audit functions and to uphold the Sofitel standard of personalised luxury service.

You will supervise arrivals/departures, train the team, and ensure accurate front office reporting. The role includes shift duties, guest interaction, and collaboration with other departments to enhance guest experiences.

Qualifications

• Experience at a 5-star luxury property with 80+ rooms is required.
• Proficiency in Opera hotel system is required.
• Strong leadership and guest service focus is essential.
• Current LCQ and General Manager's Certificate preferred.
• First Aid Certificate preferred.

Responsibilities

• Assist in managing Front Office: Front Office, Portering and Night Audit to deliver personalised luxury service.
• Oversee department operations, ensure efficient check-in/out and guest satisfaction.
• Train, coach and support Front Office team; conduct inductions and skills training.
• Utilise Front Office system to generate accurate reports for operations.
• Ensure cash handling, banking procedures and guest confidentiality are followed.
• Coordinate with other departments and act as Manager on Duty.
• Assist in lobby services, maintenance liaison, and occasional night shift duties.

Skills

Leadership

Team management

Communication

Guest service

Education

LCQ and General Manager's Certificate preferred

Tools

Opera

Driver's License

Job description

Sofitel Queenstown is seeking a Team Leader to manage the Front Office, Portering, and Night Audit functions and to uphold the Sofitel standard of personalised luxury service.

You will supervise arrivals/departures, train the team, and ensure accurate front office reporting. The role includes shift duties, guest interaction, and collaboration with other departments to enhance guest experiences.