Front Office Supervisor — Luxury Lodge, Queenstown

Delaware North; Queenstown; On-site; NZD 41,000 - 44,000; Full time

Benefits offered by this job

Employee assistance program

Training and development opportunities

Live and work in Queenstown

Job summary

Delaware North New Zealand is hiring two Front Office Supervisors to lead our Pinewood Lodge front desk team in Queenstown. You will supervise front office operations, support the front desk manager, and ensure accurate handling of guest and operator accounts while maintaining strong cross-department communication.

We value natural leaders with exceptional organisation and a passion for world-class hospitality and guest experiences.

Qualifications

• 1-2 years' experience in a supervisory or senior front desk role.
• Experience in a luxury or high-volume resort/hotel environment with diverse teams.
• Certificate or Diploma in Hospitality, Tourism or Business (preferred).
• First Aid and CPR certification (desirable).
• Proficiency in PMS systems (e.g., Opera, RMS) and reporting tools.
• Event planning and coordination skills.

Responsibilities

• Lead and support front office operations to deliver exceptional guest experiences and maintain high service standards.
• Coach, mentor and develop team members through daily supervision, training, onboarding and performance feedback.
• Assist with rostering, labour planning and resource allocation to ensure efficient operations and service delivery.
• Monitor guest feedback and resolve issues promptly, ensuring a positive and seamless guest journey.
• Support financial and administrative processes, including reporting, reconciliations, revenue opportunities, cost control and record management.
• Ensure compliance with company policies, procedures, WHS and security standards.
• Collaborate with the Front Office Manager and cross-functional teams on improvements and recruitment initiatives.
• Contribute to a culture of teamwork, accountability, and service excellence.

Skills

Supervisory experience

PMS systems (Opera RMS)

Event planning skills

Education

Hospitality/ Tourism/ Business qualification

Tools

Reporting tools

Job description

Delaware North New Zealand is hiring two Front Office Supervisors to lead our Pinewood Lodge front desk team in Queenstown. You will supervise front office operations, support the front desk manager, and ensure accurate handling of guest and operator accounts while maintaining strong cross-department communication.

We value natural leaders with exceptional organisation and a passion for world-class hospitality and guest experiences.