Live-In Guest Services Manager — Create Memorable Stays

Poratge Resort; Marlborough; On-site; NZD 68,000 - 86,000; Full time

Benefits offered by this job

Accommodation provided

Food provided

Internet provided

Job summary

The Portage Resort is seeking a Guest Services Manager for a full-time, fixed-term assignment from late September 2026 to early May 2027. This live-in role includes accommodation, meals, and internet at a minimal cost, in a stunning Marlborough setting.

You will lead the front office and coordinate with other departments to deliver personalized guest experiences, reporting to the General Manager. NZ residency or valid work permit is required.

Qualifications

• Minimum 7 years' experience in hospitality.
• Supervisory or managerial experience within hospitality is essential.
• Strong interpersonal and communication abilities.
• Ability to stay calm under pressure and think on your feet.

Responsibilities

• Oversee front office operations and guest services.
• Mentor and lead the guest services team; report to General Manager.
• Collaborate with other departments to ensure memorable guest experiences.

Skills

Reception experience

Leadership

Customer service

Communication skills

Hospitality industry experience

Quick thinking

Job description

The Portage Resort is seeking a Guest Services Manager for a full-time, fixed-term assignment from late September 2026 to early May 2027. This live-in role includes accommodation, meals, and internet at a minimal cost, in a stunning Marlborough setting.

You will lead the front office and coordinate with other departments to deliver personalized guest experiences, reporting to the General Manager. NZ residency or valid work permit is required.