LIMS Product Support Analyst (12‑Month Contract)

Tonkin + Taylor; Christchurch; On-site; NZD 60,000 - 80,000; Full time

Job summary

Geotechnics Ltd is seeking a proactive Product Support Analyst on a 12‑month fixed term to help enhance our LIMS and support software delivery. You’ll engage with diverse stakeholders, document requirements, and drive improvements across the product lifecycle.

We welcome candidates from Auckland, Wellington, Hamilton, or Christchurch. The role offers exposure to testing, documentation, and customer‑facing activities while building experience in product management and business analysis.

Qualifications

• Experience in product support, administration, or related roles.
• Strong organisational and communication skills are essential.
• Attention to detail and a customer-focused approach.

Responsibilities

• Capture and document business requirements, user stories and acceptance criteria
• Coordinate product requests, enhancements and system improvements
• Create, manage and track Jira tickets through to completion
• Support User Acceptance Testing (UAT) and software releases
• Identify, record and verify defects
• Prepare release notes, user guides and product documentation
• Support users during product releases and communicate updates
• Assist with training, demonstrations and stakeholder engagement
• Contribute ideas that enhance product usability and customer experience

Skills

Organisational skills

Communication skills

Attention to detail

Customer focus

Problem solving

Multitasking

Willingness to learn

Tech interest

Tools

Jira

LIMS

Job description

Geotechnics Ltd is seeking a proactive Product Support Analyst on a 12‑month fixed term to help enhance our LIMS and support software delivery. You’ll engage with diverse stakeholders, document requirements, and drive improvements across the product lifecycle.

We welcome candidates from Auckland, Wellington, Hamilton, or Christchurch. The role offers exposure to testing, documentation, and customer‑facing activities while building experience in product management and business analysis.