Library Hub Administrator

Kāpiti Coast; Auckland; Hybrid; NZD 52,000 - 76,000; Full time

Benefits offered by this job

Dependant leave

Thriving team culture

On-site parking

Free access to pools

Staff discounts

Job summary

Kāpiti Coast District Council’s new library hub in Waikanae invites a proactive Hub Administrator to provide administration, operations and frontline customer service for Te Ara Whetū. You will support the Hub Lead and team to keep the hub running smoothly and to create a welcoming space for our community.

You will coordinate bookings, programmes and events, and contribute to a positive, collaborative working environment, including leadership during Saturday shifts.

Qualifications

• Proven administration and customer service experience.
• Strong organisational and multitasking abilities.
• Excellent verbal and written communication skills.
• Current and valid NZ Driver licence.
• Proactive, solution-focused mindset and ability to work with minimal supervision.
• Comfort with digital systems and learning new software.

Responsibilities

• Coordinate administrative and operational activities for Te Ara Whetū.
• Support Hub Lead and wider team to ensure smooth day-to-day operations.
• Provide leadership and support during Saturday opening hours.
• Assist with venue bookings, programmes, events and community activities.
• Deliver a welcoming and engaging experience for the community.

Skills

Administration

Customer service

Organisational skills

NZ Driver licence

Digital skills

Problem solving

Relationship building

Job description

Posted on: 18 Sep 2026 | Work type: Permanent / Full Time | Category Government / Local Government | Local Government

Provides administrative, operational, and customer service support to ensure Te Ara Whetū runs smoothly and delivers an outstanding experience.

Te tūranga | The Opportunity

Help bring Te Ara Whetū to life by providing the organisation, coordination and operational support that keeps a busy library hub thriving.

This is a unique opportunity to join the brand new team at Kāpiti Coast District Council's new library hub in Waikanae. You will establish Te Ara Whetū from the ground up and become a key part of a team creating a vibrant and welcoming community destination.

In this varied and fast paced role, no two days will be the same. You will be an active member of the frontline team, delivering exceptional customer service across both library and Council services while helping create a welcoming and engaging experience for our community. You will coordinate administrative and operational activities, support the Hub Lead and wider team, and ensure the day to day operation of the hub runs smoothly and efficiently. During Saturday opening hours, you will provide leadership and support to the team, helping ensure a positive experience for customers and staff.

You will work closely with the Hub Lead to deliver continuously improving services, while collaborating with the Experience Coordinator and Programmes Coordinator to support venue bookings, programmes, events and community activities.

You will enjoy taking ownership, anticipating what needs to be done, following through on actions and finding practical solutions that help the hub operate smoothly and efficiently.

Together with the team, you will help create an exceptional experience for our community while contributing to a supportive and collaborative team environment.

Nā tōu rourou | What you will bring

To excel in this role, you will have, proven administration and customer service skills, exceptional organisational skills and the ability to manage multiple priorities simultaneously and hold a current and valid NZ Driver licence.

You’ll also bring strong knowledge of and experience in: Using initiative and a proactive approach, with the confidence to identify issues and act without waiting to be asked.

• Experience providing quality administrative and operational support.
• Strong customer service skills and a genuine commitment to helping others.
• Ability to build positive relationships and support colleagues across all areas of the hub.
• Experience improving processes, coordinating tasks and ensuring work is completed accurately and efficiently.
• Excellent verbal and written communication skills.
• Strong digital skills and confidence learning new systems.
• A solution focused mindset and the ability to remain calm and adaptable in a busy environment.
• Ability to support operational decision making and work closely with leadership to achieve team goals.

Mō Kāpiti Coast District Council | About us

Located on the picturesque Kāpiti Coast, KCDC plays a pivotal role in shaping the community and environment of our region. With around 480 employees, we deliver services spanning urban planning, infrastructure, environmental stewardship, and community wellbeing—working together to create a sustainable future for our diverse communities.

Ngā huanga | What we offer

• Dependant leave – because family matters.
• Thriving team culture – we work hard and support each other.
• On-site parking – say goodbye to parking hassles.
• Free access to pools – dive into fun.
• Council staff discounts – because who doesn’t love a good deal?

Closing date 2/10/2026.

View the job description here

Enquiries about this position should be directed to Carole Jowett, Hub Lead Te Ara Whetū on 04 296 4700 or free phone [phone]

Applicants must be eligible to work in New Zealand. Preferred candidates will be required to complete pre‑employment checks, including drug and alcohol screening and Police checks.